Pamela L Yeager

Owner / Operator

Italian Pizza Restaurant

Financials, word documents, Excel spreadsheets

• Owned and managed daily operations of a busy Italian pizza restaurant.
• Prepared and cooked pizzas and Italian dishes while maintaining high food quality standards.
• Supervised staff, scheduled employees, and trained new team members.
• Managed inventory, food purchasing, and vendor relationships.
• Ensured compliance with food safety, sanitation, and health regulations.
• Provided excellent customer service and built strong relationships with the community.
• Operated and managed all aspects of an Italian pizza restaurant including kitchen operations, customer service, and staff management.
• Prepared specialty pizzas and Italian menu items in a high-volume environment.
• Hired, trained, and supervised employees to maintain efficient service.
• Managed ordering, inventory control, and food cost management.
• Maintained a clean and safe kitchen in compliance with food safety standards.
• Managed daily restaurant operations including cooking, staff supervision, and customer service.
• Prepared pizzas and Italian dishes while maintaining quality and consistency.
• Handled inventory, ordering, and business operations.
• Served 100+ customers daily
• Managed a team of 5–10 employees
• Handled high-volume kitchen operations

Microsoft Excel
Power Points
Operations and procedural knowledge Critical and creative thinking Relationship building and management

Cigna Health Care Complaints and Appeals Analysts,

Preformed under direction of senior team leaders, processing denied claims from hospitals, clinics, specialists.
8 case pulled under Quality 100% mistake free 5 star quality analysts mistake free
Proficiency in computer-based word processing and spreadsheet software, including Microsoft Word and Excel, Microsoft Outlook Office. Med Hok, OPT for overpayments, works with claims processing dept, dispute appeals, background check to work government cases, production tool keeps track of production of cases, Next Gen appeal, Coventry appeal, customer service, trained employees, working on employee survey to help Cigna mange employee making careers. Helping create One Note handbook for employees.Preformed under direction of senior team leaders, processing denied claims from hospitals, clinics, specialists.
8 case pulled under Quality 100% mistake free 5 star quality analysts mistake free
Proficiency in computer-based word processing and spreadsheet software, including Microsoft Word and Excel, Microsoft Outlook Office. Med Hok, OPT for overpayments, works with claims processing dept, dispute appeals, background check to work government cases, production tool keeps track of production of cases, Next Gen appeal, Coventry appeal, customer service, trained employees, working on employee survey to help CVS/Aetna mange employee making careers. Helping create One Note handbook for employeesPreformed under direction of senior team leaders, processing denied claims from hospitals, clinics, specialists.
8 case pulled under Quality 100% mistake free 5 star quality analysts mistake free
Proficiency in computer-based word processing and spreadsheet software, including Microsoft Word and Excel, Microsoft Outlook Office. Med Hok, OPT for overpayments, works with claims processing dept, dispute appeals, background check to work government cases, production tool keeps track of production of cases, Next Gen appeal, Coventry appeal, customer service, trained employees, working on employee survey to help CVS/Aetna mange employee making careers. Helping create One Note handbook for employeesPreformed under direction of senior team leaders, processing denied claims from hospitals, clinics, specialists.
8 case pulled under Quality 100% mistake free 5 star quality analysts mistake free
Proficiency in computer-based word processing and spreadsheet software, including Microsoft Word and Excel, Microsoft Outlook Office. Med Hok, OPT for overpayments, works with claims processing dept, dispute appeals, background check to work government cases, production tool keeps track of production of cases, Next Gen appeal, Coventry appeal, customer service, trained employees, working on employee survey to help CVS/Aetna mange employee making careers. Helping create One Note handbook for employees.Preformed under direction of senior team leaders, processing denied claims from hospitals, clinics, specialists.
8 case pulled under Quality 100% mistake free 5 star quality analysts mistake free
Proficiency in computer-based word processing and spreadsheet software, including Microsoft Word and Excel, Microsoft Outlook Office. Med Hok, OPT for overpayments, works with claims processing dept, dispute appeals, background check to work government cases, production tool keeps track of production of cases, Next Gen appeal, Coventry appeal, customer service, trained employees, working on employee survey to help CVS/Aetna mange employee making careers. Helping create One Note handbook for employees.Preformed under direction of senior team leaders, processing denied claims from hospitals, clinics, specialists.
8 case pulled under Quality 100% mistake free 5 star quality analysts mistake free
Proficiency in computer-based word processing and spreadsheet software, including Microsoft Word and Excel, Microsoft Outlook Office. Med Hok, OPT for overpayments, works with claims processing dept, dispute appeals, background check to work government cases, production tool keeps track of production of cases, Next Gen appeal, Coventry appeal, customer service, trained employees, working on employee survey to help CVS/Aetna mange employee making careers. Helping create One Note handbook for employees.

• Preformed under direction of senior team leaders, processing denied claims from hospitals, clinics, specialists.
• 8 case pulled under Quality 100% mistake free 5 star quality analysts mistake free
• Proficiency in computer-based word processing and spreadsheet software, including Microsoft Word and Excel, Microsoft Outlook Office. Med Hok, OPT for overpayments, works with claims processing dept, dispute appeals, background check to work government cases, production tool keeps track of production of cases, Next Gen appeal, Coventry appeal, customer service, trained employees, working on employee survey to help CVS/Aetna mange employee making careers. Helping create One Note handbook for employees.
• Performed in professional office environment.
• Performed professionally with Doctors, Registered Nurses, Surgeons, Patients.

• Preformed under direction of senior team coworkers processing defined benefit plans.
• Performs variety of benefit administration tasks assigned by senior personnel.
• Performed Proficiency computer-based word processing and spreadsheet software, including Microsoft Word, Excel, Microsoft Outlook Office 365.
• Knowledge about pension benefits with federal government.
• Performed skills with different systems developing pension plans for existing customers opening pensions plans, closing pension plans, reading divorces decrees, death, systems to process information for customers
• Performed investigative calls to customers verifying information.
• Running locators on customers that couldn't be found in our systems.

• Payroll 200 employees
• Performed paying Visa Accounts
• Establishing call schedules
• Experience Kronos
• Microsoft Outlook Office
• Personal Files
• Assistant administration with clients, (Medical sales representatives, Doctors, managers, answering phones, transferring calls, computer search skills)
• Calendar schedules for doctors and administration
• Performed material Ordering (Bulldog, Cater Track, Frank's Coffee)
• Established Reimbursements billing.
• Performed fixing timecards, (requests for time off and sick time, tardy' s, Absents, on-call, callbacks times, miss-clocking, vacations)
• Performed system updates Ultimate Administration
• Performance working front desk, customer service phone calls, corporate office calls, transferring phone calls to JR. pension administrators and Senior administrators, and administrative calls.

• Orthopedic unit 100 patients
• Performed managing patients with injuries from falls, car accidents, other physical accidents
• Bathing, feeding, glucose tests, ambulating patients around on unit, taking vitals such as blood pressure, temperature, heart rate, and respiratory rate.
• Preformed Clinical Associate position with Registered Nurses, Physicians, residents, physical therapy and other medical professional

Medical Massage Therapist (Owner)

• Managed 4 location of Offices 10 years
• Medical Insurance billing
• Working with people that has stress
• Working with patient injuries
• Performed diagnostic results with physicians and their patients with prescriptions
• Preformed in home care with people with disabilities

• Managed daily operations of a busy coffee bar and restaurant service area.
• Prepared specialty coffee drinks and maintained high-quality customer service standards.
• Designed and assembled custom gift baskets for holidays, events, and special orders.
• Managed inventory for coffee products, retail items, and gift basket supplies.
• Trained and supervised staff to ensure efficient service and customer satisfaction.
• Handled cash register operations, POS transactions, and order management.
• Coordinated seasonal promotions and product displays to increase sales.
• Maintained cleanliness, food safety, and organization of the café and retail areas.

Managed café operations, prepared specialty beverages, created custom gift baskets, supervised staff, handled POS transactions, and maintained inventory while delivering excellent customer service.

• Customer Service
• Food & Beverage Service
• Retail Sales
• Inventory Management
• Staff Training
• Gift Basket Design & Merchandising

Mission Group Catering Services

• Planned, prepared, and served meals for mission groups and community events.
• Successfully catered and served large groups of 200–250 guests while maintaining high food quality and efficiency.
• Managed menu planning, food purchasing, and kitchen operations.
• Coordinated volunteers and staff during meal preparation and service.
• Ensured food safety standards and organized event setup and cleanup
• Owner – Mission Group Catering
• Catered meals for mission groups and large community events.
• Prepared and served food for groups of 200–250 people.
• Managed menu planning, food preparation, and event coordination.
• Maintained high standards of food quality, safety, and service.
• Organized and executed catering services for mission groups and events serving 200–250 guests.
• Oversaw menu development, food preparation, and large-scale meal service.
• Supervised volunteers and coordinated kitchen workflow to ensure timely service.

Supervisor over Employee Childcare

• Managed Time cards for 25 employees
• Managed schedule for days and time for employees
• Performed to Create activities for employees
• Managed to schedule educational field trips for 30 children
• Managed to budget hours for department
• Developed and implemented lesson plans, activities and field trips
• Oversaw team of 25 childcare workers
• Oversaw safety requirements, inspection and certification procedures to facilitate annual licensing review

• Managed over 24 students for regular classroom teacher, managing assignments, student needs and recordkeeping
• Managed classroom plans left by class teacher to continue student education and reinforce core concepts
• Managed classroom routines to support student environments and maintain consistent schedules
• Managed actions for students on-task with proactive behavior modification and positive reinforcement strategies
• Kept accurate and current attendance records and assignment sheets to maintain file compliance