Veda Brown
Cuyahoga Falls,OH
Summary
Results-driven with a forward-thinking approach, centered on company success, competitive growth and team support. Demonstrated record success in building long-term operational procedures and managing profitable objectives. Bringing 6 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and operational demands.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Business Owner/Operator
Brownstone Supplement Recovery Group
03.2018 - Current
- Develop internal and external relationships to facilitate invoice processing with Insurance Companies
- Project updates and reports submitted to senior business leadership for review
- Develop and execute supplemental milestones on projects
- Thoroughly review material invoices, Xactimate pricing and negotiated contracts
- Assure that sites are compliant with State and local regulations
- Increase revenue by handling all operations and contractors effectively.
Claims Adjuster
Homesite Insurance
09.2016 - 03.2018
- Evaluated all evidence with the ultimate goal of creating positive outcomes for client's claims
- Verified insurance claims and determined fair amount for settlement
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
- Synthesized data into comprehensive quarterly written reports for management
- Followed up with the insured regarding premium and deductibles payments
- Reported to management on customer problems, field conditions, safety issues, and policy problems.
Quality Assurance Specialist
Sedwick/American Express
12.2014 - 09.2016
- Assessed clients' financial situations to develop strategic financial planning solutions
- Liaised with customers and funding sources to identify and remove roadblocks to business funding
- Worked with clients to provide competitive commercial banking solutions and retail financing plans
- Built and deepened productive relationships with prospective and competitive customers to drive sustained growth
- Processed exchange and foreign currency
- Created member account profiles on organization's online banking program
- Executed wire transfers, stop payments, and account transfers.
Dispatcher
Nationwide Insurance
10.2009 - 08.2013
- Directed all dispatching, routing, and tracking of claims assignments to the adjusters - per availability
- Evaluated and adjusted on average 30 routes based on daily needs, available workers, traffic hazards, and weather conditions
- Increased area coverage through effective scheduling and detailed location monitoring
- This skill was crucial during CAT Duty assignments
- Kept detailed track of all available field personnel and all in-progress and completed calls
- Closely monitored dispatch board to prioritize over 50 daily calls.
Education
Master of Arts - Education
Walsh University
Canton, OH05.2018
Bachelor of Arts - Human Resource Management
Walsh University
North Canton, OH12.2013
Skills
- Knowledge of insurance standards
- Strong written and verbal communication skills
- Policy investigations
- Texas Claims Adjuster License
- Human Resources Management
- Employee training
- Problem-solving
- Executive Administrative Support
- Small business operations
- Operations Management
- Contracts
- Employee relations, Communication skills
Certification
Department of Insurance License, 2168550, 06/30/24
Timeline
Business Owner/Operator
Brownstone Supplement Recovery Group
03.2018 - Current
Claims Adjuster
Homesite Insurance
09.2016 - 03.2018
Quality Assurance Specialist
Sedwick/American Express
12.2014 - 09.2016
Dispatcher
Nationwide Insurance
10.2009 - 08.2013
Master of Arts - Education
Walsh University
Bachelor of Arts - Human Resource Management
Walsh University
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