Pamella Figueiredo
Brockton,MA
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
1
1
Language
6
6
years of professional experience
Work History
Server
Bay Pointe Waterfront Restaurant
Quincy, MA
10.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Server
Precinct 10 Restaurant
Weymouth, MA
03.2022 - Current
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Maintained cleanliness and organization of dining area, enhancing guest experience.
- Managed multiple tables efficiently during peak hours, optimizing workflow and service speed.
- Resolved customer complaints promptly, fostering a positive dining environment.
Server/Bartender
Adria's Restaurant & Banquet Facility
East Bridgewater, MA
07.2020 - 03.2022
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Managed bar inventory, tracking supplies and minimizing waste.
- Trained new staff on restaurant policies, procedures, and service standards.
- Coordinated with kitchen staff to ensure timely food delivery and accuracy of orders.
Education
Associate of Science - Business Administration And Management
Massasoit Community College
Brockton, MA06.2024
Bachelor of Science - Business General Management
Bridgewater State University
Bridgewater, MA05.2026
Skills
- Exceptional customer service
- Customer service
- Cash management
- Cash handling
- Order accuracy
- Client relations
- Team collaboration
- Performance improvement
- Strong work ethic
Languages
Portuguese
Native or Bilingual
Timeline
Server
Bay Pointe Waterfront Restaurant
10.2022 - Current
Server
Precinct 10 Restaurant
03.2022 - Current
Server/Bartender
Adria's Restaurant & Banquet Facility
07.2020 - 03.2022
Bachelor of Science - Business General Management
Bridgewater State University
Associate of Science - Business Administration And Management
Massasoit Community College