Summary
Overview
Work History
Education
Skills
Timeline
Generic
Pamella Haning

Pamella Haning

Algona,IA

Summary

Dynamic and reliable professional with extensive experience in customer service and team management at Wildrose Casino. Proven ability to maintain composure under pressure while enhancing guest loyalty through exceptional service. Skilled in money handling and fostering strong relationships, resulting in increased client satisfaction and repeat business.

Overview

21
21
years of professional experience

Work History

Table Games Dealer

Wildrose Casino
07.2023 - 02.2025
  • Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
  • Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
  • Developed strong relationships with regular clients, resulting in increased loyalty and repeat visits to the casino.
  • Assisted players with placing bets, educating on game rules to increase understanding.

Sales Associate Manager

Andersons Inc.
06.2019 - 03.2021
  • Managed a team of sales associates, providing guidance and support to improve overall performance.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Organized product displays to attract potential buyers and increase sales conversions.
  • Enhanced store presentation by optimizing store layout, visual merchandising, and promotional materials.

Store Manager

Jackson's Food Store's
05.2004 - 07.2018
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Rotated merchandise and displays to feature new products and promotions.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.

Education

N/A -

Pantera
Vancouver, WA

Skills

  • Reliability and punctuality
  • Excellent customer service
  • Keen observation
  • Money handling expertise
  • Team player mentality
  • Patience and composure
  • Guest service

Timeline

Table Games Dealer

Wildrose Casino
07.2023 - 02.2025

Sales Associate Manager

Andersons Inc.
06.2019 - 03.2021

Store Manager

Jackson's Food Store's
05.2004 - 07.2018

N/A -

Pantera

Similar Profiles

CREATE PROFILE
Pamella Haning