Pamely Paredes
Miami,FL
Summary
Cheerful and upbeat professional with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Detail-oriented approach to resolving crm issues.
Overview
5
5
years of professional experience
Work History
Client Service Representative
Physical Therapy Clinic
Miami, FL
01.2024 - 05.2024
- Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Maintained customer records in the database system.
- Escalated complex customer inquiries to supervisors when necessary.
- Performed administrative tasks such as filing documents and responding to emails.
- Managed and updated physical and digital client account information to keep records accurate and current.
- Demonstrated excellent listening skills and empathy towards customers' needs and concerns.
- Scheduled and confirmed appointments based on customer availability.
- Assisted customers with product information and pricing.
Rental Agent
South Dade Toyota, Homestead
Miami, FL
09.2019 - 11.2023
- Explained policies and reviewed documentation to obtain signatures.
- Collected and recorded rental payments and late fees for entry into various financial reports related to forecasting, budgeting, expenditure scheduling and bill paying.
- Assisted customers in selecting appropriate vehicle based on their individual needs.
- Contacted customers and billing parties about overdue rentals and requested expected date of return.
- Collected payment by processing credit card transactions.
- Stocked inventory of supplies such as maps, brochures, cleaning products when necessary.
- Signed for delivered items, unpacked boxes, posted received products into inventory and restocked items properly.
Education
High School Diploma -
Miami Southridge Senior High
Miami, FL05-2015
Skills
- Customer service
- Database management
- Data entry
- Payment processing
- Document management
- Customer relationship management
- Effective communication
- Time management
- Active listening
- Team collaboration
- Administrative support
- Customer focus
- Appointment scheduling
- Document filing
Languages
English
Full Professional
Spanish
Full Professional
References
References available upon request.
Timeline
Client Service Representative
Physical Therapy Clinic
01.2024 - 05.2024
Rental Agent
South Dade Toyota, Homestead
09.2019 - 11.2023
High School Diploma -
Miami Southridge Senior High