Pamla Dutton
Fort Smith
Summary
Enthusiastic Referral Coordinator with a proven track record at Independence at Home Homecare, excelling in insurance verification and patient advocacy. Leveraged strong organizational skills to manage high volumes of referrals, ensuring timely updates and exceptional customer service. Committed to maintaining HIPAA compliance while enhancing patient care through effective follow-up coordination.
Overview
6
6
years of professional experience
Education
High School Diploma -
Terre Haute North Vigo High School
Terre Haute, IN05-1990
No Degree - Certified Nurses Aide
Petra Allied
Fort Smith, AR01-2004
Veterinary Assistant - Veterinary Assistant
Petra Allied
Fort Smith, ARWork History
Referral Coordinator
Independence at Home Homecare
07.2019 - Current
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Processed referral requests from patients, doctors and other health care professionals.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.
- Developed comprehensive knowledge of insurance requirements, advocating for patients when necessary to secure approval for needed services.
Skills
- Pre-authorizations
- Insurance verification
- Medical terminology
- Multi-line phone proficiency
- Follow-up coordination
- Appointment scheduling
- Accurate documentation
- Notetaking and documentation
- HIPAA regulations
- Prospecting
- Lead generation
- Insurance precertification processes
- Appointment reminders
- Referral tracking
Timeline
Referral Coordinator
Independence at Home Homecare
07.2019 - Current
High School Diploma -
Terre Haute North Vigo High School
No Degree - Certified Nurses Aide
Petra Allied
Veterinary Assistant - Veterinary Assistant
Petra Allied
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