Panayiota Koskiniotis
Harvard,IL
Summary
People-focused professional with experience in leading, supporting, and coordinating individuals. Skilled at building productive relationships, fostering collaboration, resolving challenges, and creating positive team dynamics. Brings strong background in case management, administration, client support, with proven ability to communicate effectively, adapt to changing priorities, and work independently while keeping team goals at the forefront. Organized, resourceful, optimistic, highly creative, and strong multi-tasker!
Overview
1
1
Language
20
20
years of professional experience
Work History
Administrative Office Manager
National Construction & Remodeling
08.2023 - Current
- Streamlined office operations by implementing efficient scheduling and communication systems.
- Managed payroll and benefits administration to ensure accuracy and compliance with company policies.
- Developed strong relationships with clients through exceptional customer service and timely responses to inquiries.
- Maintained strict confidentiality of sensitive information, upholding the highest standards of professionalism at all times.
- Managed hiring process from job posting to onboarding, ensuring top talent acquisition for key positions.
- Ensured timely completion of projects by creating detailed schedules and monitoring progress throughout each phase.
- Created organized filing system to manage department documents.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
Employment Specialist
Veterans Path To Hope
11.2021 - 05.2023
- Managed caseload of 15 clients per quarter.
- Recognized client employment barriers and devised strategies to resolve
- Matched clients to open positions based on skills and work requirements.
- Recognized client employment barriers and devised strategies to resolve.
- Maintained records of consumer employment activity such as potential and current employers.
- Conducted outreach activities to identify, screen and enroll participants into program.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Conducted assessments, interviews and job trials with clients to develop person-centered plans for employment and support
- Conducted pre-screening interviews and prepared preliminary evaluations to refer best-qualified applicants to departments for selection
Case Manager
Chicago House
09.2017 - 01.2021
- Advocate for clients, as well as their caregivers and families, by seeking out individualized care options and connecting clients with appropriate health and social services
- Helped patients receive appropriate, high-quality care with reasonable results.
- Managed caseload of 12 clients in welfare system to provide comprehensive, community-based care.
- Met with and screened clients to assess their wellbeing and personal stability
- Helped identify any underlying issues
- Wrote narratives for case files
- Prepared and maintained client case files to ensure patients receive comprehensive care outlined by case management team
- Served as liaison between clients and service providers.
Front Desk/Administrative Assistant
Alden Estates of Skokie
01.2014 - 01.2017
- Responsible for directing office operations and functions within facility, including typing, filing and switchboard duties, among superior customer service for each guest arriving and leaving facility, by developing hands-on experience in giving information to visitors and answering their questions
- Daily data processing of patients’ charts into company data base.
Teacher Assistant
Brown Bear Daycare
01.2007 - 01.2012
- Tutored and assisted children individually and in small groups of 5, in order to help them master assignments and reinforced learning concepts presented by teachers
- Organized and supervised games and other recreational activities to promote physical, mental, and social development
- Participated in teacher-parent conferences regarding students’ progress or problems
- Prepared lesson outlines and plans in assigned subject areas, and submitted outlines to teachers for review
- Effectively maintained a calm and organized environment in a classroom of 30 children
Education
Master of Arts - Cultural Anthropology
Eastern University
2024-CURRENTBachelor of Arts - Anthropology And Psychology
Northeastern Illinois University
Chicago, IL05.2020
Associate of Arts -
McHenry County College
Crystal Lake, IL2012
High School Diploma -
Harvard Community High School
Harvard, IL2010
Skills
- Client Advocacy
- Conflict Resolution
- Proficient in Word, Excel, Office Programs
- Highly Independently Motivated
- Data Entry and Analysis
- Case Planning and Management
- Motivational Interviewing
- Verbal and Written Communication
- Networking and Partnership Development
Languages
Greek
Native or Bilingual
Interests
- Backpacking and Hiking
- Drawing and Painting
- Dance
Timeline
Administrative Office Manager
National Construction & Remodeling
08.2023 - Current
Employment Specialist
Veterans Path To Hope
11.2021 - 05.2023
Case Manager
Chicago House
09.2017 - 01.2021
Front Desk/Administrative Assistant
Alden Estates of Skokie
01.2014 - 01.2017
Teacher Assistant
Brown Bear Daycare
01.2007 - 01.2012
High School Diploma -
Harvard Community High School
Associate of Arts -
McHenry County College
Master of Arts - Cultural Anthropology
Eastern University
Bachelor of Arts - Anthropology And Psychology
Northeastern Illinois University