Pandi Frazie
Tulsa
Summary
Dynamic Shift Supervisor at CVS Pharmacy with expertise in cash handling and a strong focus on customer satisfaction. Successfully trained and mentored staff, enhancing team performance and operational efficiency. Recognized for resolving customer complaints effectively, contributing to improved service quality and a positive shopping experience.
Reliable Shift Leader with 16 years in rtail/customer service industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.
Overview
13
13
years of professional experience
Work History
Shift Supervisor
CVS Pharymacy
Tulsa, OK
06.2013 - 12.2025
- Supervised daily operations to ensure efficient workflow and adherence to company policies.
- Trained and mentored new team members on best practices and operational procedures.
- Resolved customer inquiries and complaints effectively to enhance satisfaction levels.
- Monitored inventory levels and coordinated restocking efforts to maintain product availability.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
Education
GED -
OSU
Stillwater, OKAssociate of Arts - Psycology
Ashley University
Clinton, IASkills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Customer-oriented
- Training and mentoring
- Cash handling expertise
- Staff motivation
Timeline
Shift Supervisor
CVS Pharymacy
06.2013 - 12.2025
GED -
OSU
Associate of Arts - Psycology
Ashley University