Pandora Kruse
Loves Park,IL
Summary
Thriving to maintain a positive and productive work environment.
Overview
7
7
years of professional experience
Work History
Shift Supervisor
Starbucks
09.2021 - Current
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Completed cash and credit card transactions accurately using POS software.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Collaborated with other leaders and executives to direct workflow and support operations.
Barista
Target
07.2018 - 09.2021
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Helped management keep adequate supply on hand by notifying of shortages.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
Bakery Clerk
Doughboy Doughnut
06.2017 - 06.2018
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
- Arranged bakery displays to showcase baked goods to drive product sales.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
Education
No Degree - Liberal Arts And General Studies
Rock Valley College
Rockford, IL01.2025
High School Diploma -
Rockford Iqra School
Rockford, IL06.2017
Skills
- Inventory Control
- Customer-Oriented
- Training and mentoring
- Policy Enforcement
- Staff Motivation
- Conflict resolution techniques
- Workplace Safety
- Cash handling expertise
- Team-Oriented
Timeline
Shift Supervisor
Starbucks
09.2021 - Current
Barista
Target
07.2018 - 09.2021
Bakery Clerk
Doughboy Doughnut
06.2017 - 06.2018
No Degree - Liberal Arts And General Studies
Rock Valley College
High School Diploma -
Rockford Iqra School