Pandora Scott Rogers
Columbia,SC
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
Administrative Assistant
Find Great People (Labor, License and Regulations)
Columbia, SC
08.2022 - Current
- Answer inbound call for 52 boards in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Handled confidential documents in an organized fashion according to established protocol, i.e., scanning and verifying.
- Maintained accurate department and customer records by logging applications.
- Write cash receipts, send emails to notify appropriate department for deposit.
Medicare Intake Specialist
Find Great People (SC Department on Aging)
Columbia, SC
10.2021 - 04.2022
- Conducted initial intake interview to obtain client information, including biographical data, medical history, presenting problem, legal status, and other pertinent information.
- Provided crisis intervention services as needed to clients in distress.
- Developed individualized treatment plans for each client based on assessment results.
- Coordinated and scheduled appointments for director and counselor.
Call Center Representative
Ranstad Staffing (DentaQuest)
Columbia, SC
09.2019 - 03.2021
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Developed effective working relationships with team members across multiple departments.
- Assisted providers with claim issues.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Attended regular training sessions on updates and changes with Medicaid insurance dental insurance.
Inbound Insurance Call Center Representative
Aerotek (DXC Technology)
Columbia, SC
01.2019 - 08.2019
- Maintained records of customer interactions, transactions, comments, and complaints.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Maintained high levels of professionalism while interacting with customers concerning type of life insurance and annuity.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
Call Center Representative
SC Department of Motor Vehicles
Columbia, SC
08.2018 - 01.2019
- Answered incoming calls from customers and provided assistance with driving license history inquiries, billing questions to resolve fines, and other vehicle insurance issues.
- Analyzed data collected during each call in order to identify trends in customer feedback.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Navigated through computer systems to review information and respond appropriately to callers.
Preschool Teacher's Aide
Main Street United Methodist Child Development Cen
Columbia, SC
11.2017 - 07.2018
Medical Receptionist
Grace Medical
Columbia, SC
07.2013 - 09.2016
Front Counter Customer Service Representative
Time Warner Cable
Columbia, SC
10.2010 - 01.2011
- Assisted customers with selecting products based on their individual needs.
- Processed cash, credit card, and check transactions accurately and efficiently.
- Provided excellent customer service by promptly responding to customer requests and complaints.
- Organized merchandise displays to attract customers' attention and promote sales.
- Verified that all payments were tendered correctly before completing the transaction.
- Resolved customer complaints in a timely fashion while maintaining composure under pressure.
- Assisted with inventory management tasks including ordering supplies and stock rotation.
Education
COBOL
Columbia Urban League
Columbia, SC01-1983
Human Services
Midlands Technical College
West Columbia, SCSkills
- Mail handling
- Filing
- Appointment Scheduling
- Data Entry
- Check processing
- Calendar Management
- Clerical Support
- Microsoft Word
- Insurance eligibility verification
- Excel spreadsheets
- Inventory supplies
- 10-key proficiency
- Microsoft Outlook
- Microsoft
- Multi-Line Phone Systems
- Customer Service
- Reading Comprehension
- Phone call answering
- File Organization
- Meticulous attention to detail
Timeline
Administrative Assistant
Find Great People (Labor, License and Regulations)
08.2022 - Current
Medicare Intake Specialist
Find Great People (SC Department on Aging)
10.2021 - 04.2022
Call Center Representative
Ranstad Staffing (DentaQuest)
09.2019 - 03.2021
Inbound Insurance Call Center Representative
Aerotek (DXC Technology)
01.2019 - 08.2019
Call Center Representative
SC Department of Motor Vehicles
08.2018 - 01.2019
Preschool Teacher's Aide
Main Street United Methodist Child Development Cen
11.2017 - 07.2018
Medical Receptionist
Grace Medical
07.2013 - 09.2016
Front Counter Customer Service Representative
Time Warner Cable
10.2010 - 01.2011
COBOL
Columbia Urban League
Human Services
Midlands Technical College
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