Panha Uth
Team Leadership Professional & Customer Experience
Lowell,MA
Summary
Resourceful & people-focused with 7+ years in customer service. Skilled in team leadership, operational management, and conflict resolution. Excels in communication, adaptability, and problem-solving to enhance team performance and achieve company goals. I genuinely enjoy making people feel welcomed, comfortable & happy!
Overview
1
1
Language
10
10
years of professional experience
Work History
Shift Manager
Starbucks
Burlington, MA
01.2023 - Current
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Trained and mentored new baristas on beverage preparation and customer interaction.
- Managed inventory levels to minimize waste.and ensure product availability.
- De-escalate difficult situations while maintaining positive for both customer and workers.
- Demonstrated problem-solving skills by identifying issues and implementing solutions promptly. to solve concerns following standard and policies.
- Maintained cleanliness and organization of the store environment.
- Developed and maintained positive working relationships with staff, customers, and vendors.
Assistant Manager
Dunkin' Donuts
Lowell, ME
02.2017 - 01.2023
- Trained and mentored staff on service standards and product knowledge.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Managed inventory levels, ordering supplies to maintain stock availability.
- Maintained up-to-date knowledge of company products and services.
Education
Lowell High School
Lowell, MASkills
- Inventory management
- Staff training
- Communication skills
- Cash handling
- Team building
- Customer service focus
Languages
Cambodian
Native/ Bilingual
References
References available upon request.
Timeline
Shift Manager
Starbucks
01.2023 - Current
Assistant Manager
Dunkin' Donuts
02.2017 - 01.2023
Lowell High School