Provided mentorship for promising staff, trained new hires, and briefed account management team on strategy developments to strengthen overall productivity.
Negotiated pricing and contractual agreements with customers to maximize profitability.
Resolved customer issues promptly and professionally to maintain positive relationships.
Identified new business opportunities by uncovering unmet needs within existing accounts.
Managed tight deadlines and exceeded client expectations with attention to detail and flawless execution and addressed key issues to meet in support of account team.
Manager
MBS Freight
Greenwood, IN
03.2021 - 09.2023
Negotiated freight rates with vendors in order to maximize cost savings while maintaining quality standards.
Coordinated with suppliers and customers to ensure timely deliveries of materials and products.
Developed and implemented a 3PL logistics strategy to optimize shipping costs and delivery times.
Monitored customer service performance metrics to ensure that targets were met or exceeded on a regular basis.
Identified and resolved any issues related to order fulfillment processes or other logistics operations.
Worked closely with sales teams on forecasting future demand trends, helping them adjust pricing accordingly.
Developed relationships with third-party carriers, negotiating contracts for competitive rates.
Tracked shipments using GPS technology, providing updates on progress as needed.
Analyzed data from various supply chain systems to identify potential areas for improvement in terms of cost savings and efficiency.
Managed the budget for 3PL logistics services, ensuring that expenses were kept within allocated limits.
Performed periodic audits of 3PL providers, evaluating their performance against agreed upon standards.
Managed budget with company leadership, analyzing previous purchases and forecasting future requirements.
Managed day-to-day shipping and receiving, overseeing large number of packages in 24-hour period.
Managed multiple small and large-scale projects in cross-functional environment.
Negotiated contracts with carriers for optimal pricing on transportation services.
CDL A OTR Driver
GTB Trucking llc
Greenwood, IN
06.2019 - 07.2020
Inspected cargo prior to delivery to ensure it was properly secured and in good condition.
Performed pre-trip inspections on vehicles before each trip, ensuring safety and compliance with Department of Transportation regulations.
Attended training sessions related to safe driving techniques.
Conducted daily logbook entries to track hours of service and ensure compliance with Federal Motor Carrier Safety Administration regulations.
Followed safety protocols when handling hazardous materials during transportations according to DOT guidelines.
Operated a variety of commercial motor vehicles over long distances to deliver freight safely and efficiently.
Transported goods safely in accordance with the Department of Transportation's rules and regulations for CDL A OTR Drivers.
Collaborated with other drivers on roadways while maintaining safe driving practices.
Maintained accurate records of deliveries, including delivery dates, times, products, and recipients.
Communicated with dispatchers regarding route changes or delays due to traffic or weather conditions.
Responded quickly in emergency situations while remaining calm under pressure.
Quality Engineer
Cognizant Technologies
Mohali, Punjab India
03.2016 - 11.2019
Collaborated with quality team members and leaders to monitor conformance to quality standards.
Performed root cause analysis for detected faults and developed corrective actions.
Maintained ISO documents within manufacturing facilities to comply with applicable regulations.
Supported teams in implementing corrective actions to increase quality.
Education
Bachelor of Science - Computer Science Engineering
Punjab Technical University
Jalandhar Punjab (India)
02-2016
Timeline
National Account Director
Ocean freeway Logistics
05.2023 - Current
Manager
MBS Freight
03.2021 - 09.2023
CDL A OTR Driver
GTB Trucking llc
06.2019 - 07.2020
Quality Engineer
Cognizant Technologies
03.2016 - 11.2019
Bachelor of Science - Computer Science Engineering