Panzy Johnson
Florence,SC
Summary
Experienced with managing patient referrals and coordinating communication between healthcare providers. Uses organizational skills to streamline referral processes and enhance patient care. Strong understanding of healthcare systems and adept at multitasking in fast-paced environments.
Overview
18
18
years of professional experience
Work History
Referral Coordinator
McLeod Medical Center
04.2023 - 10.2024
- Provided exceptional customer service to patients, addressing concerns promptly and professionally.
- Served as a liaison between patients, providers, and insurance companies during the referral process, addressing any concerns or questions that arose along the way.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Verified patient insurance eligibility and entered patient information into system.
- Scheduled appointments with specialists on behalf of clients.
Clerical Associate
McLeod Medical Center
06.2015 - 04.2023
- Provided administrative support to a busy Oncology department, managers and staff
- Performed receptionist duties, such as greeting visitors
- Answered customer inquiries via phone and email
- Check in and outpatients when needed
- Register information into the healthcare database, Epic system
- Provided excellent customer service to both internal and external customers
- Schedule all incoming and outgoing appointments
- Answered telephone calls and email messages to the appropriate person
- Input patient/register information into the healthcare database
- Knowledge of medical terminology and ICD codes
Unit Secretary
MIAMI JEWISH HEALTH SYSTEMS
10.2006 - 05.2015
- Assisted nursing staff with administrative tasks such as scheduling appointments, ordering supplies and preparing charts
- Scheduled diagnostic tests and procedures for patients according to established protocols
- Attended regular meetings with department heads to discuss any changes in procedures or policies affecting unit operations
- Greeted visitors and patients in a courteous and friendly manner
- Managed the front desk area ensuring neatness at all times
- Executed clerical tasks and assisted with unit duties to keep departments running smoothly
- Transcribed doctors' orders, including medication and lab test requests
- Assisted in patient admission and discharge processes, ensuring smooth transitions
- Adhered to HIPAA requirements to safeguard patient confidentiality
Education
Everest
Miami, FL6.2005
Miami Northwestern Senior High School
Miami, FL6.1987
Skills
- Pre-authorizations
- Insurance verification
- Medical terminology knowledge
- Data entry proficiency
- Appointment scheduling
- MS office expertise
- HIPAA guidelines
- Epic systems
Timeline
Referral Coordinator
McLeod Medical Center
04.2023 - 10.2024
Clerical Associate
McLeod Medical Center
06.2015 - 04.2023
Unit Secretary
MIAMI JEWISH HEALTH SYSTEMS
10.2006 - 05.2015
Miami Northwestern Senior High School
Everest
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