Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Paola Alvarenga

Elmont,NY

Summary

Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.

Overview

7
7
years of professional experience

Work History

Shift Manager

Manetto Hill Chiropractor
03.2022 - Current
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Trained and mentored new employees to maximize team performance.
  • Managed staff hiring, training and supervision.
  • Implemented policies and standard operating procedures for continuous improvement.
  • Created medical billing and patient notes.
  • Scheduled patient's appointments.
  • Front desk receptionist.


waitress

Verdis Of Westbury
10.2016 - Current


  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Serving parties of 50-300 guests.
  • Greeted new customers, discussed specials, and took drink and food orders.
  • Trained new waitstaff on proper food handling, customer service and safety procedures.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.

Education

Bachelor of Science, Society And Technology. -

Farmingdale State College
2350 NY-110, Farmingdale, NY 11735
06.2024

Associates in Humanities Liberal Arts -

Nassau Community College
1 Education Dr, Garden City, NY 11530
06.2021

Medical Assisting Program -

Joseph M. Barry Career & Technical Education Center
06.2019

Skills

  • Team Development
  • Supply Ordering
  • Quality Assurance
  • Schedule Oversight
  • Hiring and Training
  • Opening and Closing Procedures
  • Cash Handling
  • Flexible Schedule

Languages

Bilingual in Spanish and English.

Timeline

Shift Manager

Manetto Hill Chiropractor
03.2022 - Current

waitress

Verdis Of Westbury
10.2016 - Current

Bachelor of Science, Society And Technology. -

Farmingdale State College

Associates in Humanities Liberal Arts -

Nassau Community College

Medical Assisting Program -

Joseph M. Barry Career & Technical Education Center

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Paola Alvarenga