Paola Iglesias

Primary Care and Specialty Care (Internal Medicine, Family Medicine, Endocrinology, Pulmonology, & Rheumatology)

Specialty Care (Nephrology and Cardiology)

• Coordinated scheduling for multiple departments, optimizing appointment availability and staff resources.
• Facilitated effective communication between administrative and clinical teams to enhance workflow and patient care.
• Monitored and maintained inventory levels for office supplies and medical equipment, ensuring operational efficiency.
• Trained new employees on company policies, procedures, software applications.
• Updated reports, managed accounts, and generated reports for company database.
• Supervised administrative staff, ensuring effective task delegation and performance monitoring.
• Facilitated weekly staff meetings to discuss ongoing projects, address concerns, and share updates from various departments within the organization.

• Sanitized, restocked, and organized exam rooms and medical equipment.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Obtained client medical history, medication information, symptoms, and allergies.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Oriented and trained new staff on proper procedures, policies, and health care maintenance metrics.
• Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
• Cash control reconciliation, assist with front desk coverage (check-in/ check-out, and updating patient insurance)
• Manage projects and collaborated with team members across different operating systems using different platforms like Microsoft Teams and Windows.
• Completed referral and scheduling registration training.
• CAD100r
• ELREF 101
• Complete HMO referrals for specialty medications.
• Training with medical terminology, CPT and ICD-10 coding

• Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
• Performed medical records management, including filing, organizing, and scanning documents.
• Assisted with routine checks and diagnostic testing by collecting and processing specimens.
• Explained procedures to patients to reduce anxieties and increase patient cooperation.
• Educate patients about medications, procedures, and care plan instructions after the visit.
• Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
• Collected and documented patient medical information such as blood pressure and weight.

• Mentored new clinical staff members for proper onboarding and orientation processes.
• Devised and implemented clinical protocols to ensure high-quality patient care.
• Implemented new policies and educated staff on changes.
• Established and maintained effective communication with staff, physicians, and community organizations to promote high quality patient care.
• Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
• Led patient outreach initiatives to promote preventative care, increasing CEI compliance (Health Maintenance)
• Collaborated with management to maintain daily operations.

• Communicated clearly and effectively with patients to verify information, determine purpose of visit, and record medical history.
• Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
• Prepared and administered medications to alleviate patient symptoms.
• Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
• Called and faxed pharmacies to submit prescriptions and refills.
• Conducted preliminary patient evaluations measuring weight, temperature, and blood pressure.

• Sanitized, restocked, and organized exam rooms and medical equipment.
• Obtained client medical history, medication information, symptoms, and allergies.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
• Facilitated referrals to other healthcare providers and resources to bridge service gaps.
• Assisted with completion of referral forms and verified data accuracy and completion.