Desired Job Title
ReceptionistCustomer Service RepresentativeCustomer Service RepresentativeLocation Preference
HybridOn-SiteRemoteLocation: Alto, GA, USGainesville, GAAtlanta, GA
Open to relocation: Yes
Open To Work
Paola Benavides
Alto,GA
Work Preference
Summary
Tech-savvy professional with extensive experience in customer relation. Proven ability to manage high-volume calls, maintain accurate records, and optimize billing processes. Committed to improving patient satisfaction and operational efficiency. Proactively able to write, read, and speak Spanish.
Overview
13
13
years of professional experience
Work History
Receptionist
King Vision Care
Cornelia, GA
05.2022 - 10.2025
- Welcomed patients, ensuring a positive first impression and efficient check-in process.
- Managed appointment scheduling, optimizing daily workflow and minimizing patient wait times.
- Maintained accurate patient records using electronic health record (EHR) systems, enhancing data integrity.
- Assisted with insurance verification, streamlining billing processes and improving payment timelines.
- Trained new staff on office protocols and customer service standards, promoting team consistency.
- Handled cash transactions and maintained sales and payments records accurately.
- Collected all types of payments, processed transactions and updated relevant records.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Operated multi-line telephone system to answer and direct high volume of calls.
Customer Service Representative
Makita USA
Buford, GA
05.2015 - 05.2018
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Processed orders accurately using CRM systems, enhancing order fulfillment efficiency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Delivered prompt service to prioritize customer needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Identified and resolved discrepancies and errors in customer accounts.
Customer Service Representative
BBVA Compass
Pharr, TX
01.2013 - 10.2014
- Resolved customer inquiries regarding credit card accounts and transactions efficiently.
- Guided customers through card activation, account management, and payment processing procedures.
- Enhanced customer satisfaction by efficiently addressing and resolving credit card issues.
- Received inbound customer calls related to credit and accounts receivable.
- Identified opportunities for upselling or cross-selling additional products based on customer needs analysis during calls.
- Supported customers with invoices, statements and other basic questions.
- Enabled smooth transitions for customers switching between different credit card options by guiding them through the process stepbystep.
- Efficiently navigated multiple systems simultaneously while assisting customers, ensuring accurate information was provided without delay.
- Contributed to fraud prevention efforts by diligently monitoring accounts for suspicious activity and promptly taking appropriate actions when necessary.
- Identified and resolved discrepancies and errors in customer accounts.
Education
High School Diploma -
PSJA High School
San Juan, TX05-2013
Skills
- Bilingual
- Time management
- Attention to detail
- Relationship building
- Billing and invoicing
- Payment processing
- Typing speed
- Tech-Savvy
- Multitasking and prioritization
- Meticulous and organized
Languages
Spanish
Native or Bilingual
Timeline
Receptionist
King Vision Care
05.2022 - 10.2025
Customer Service Representative
Makita USA
05.2015 - 05.2018
Customer Service Representative
BBVA Compass
01.2013 - 10.2014
High School Diploma -
PSJA High School