Paola Bisbal
Summary
Versatile and bilingual professional with a strong background in healthcare and education, notably at PrimeCare LLC. Excelled in enhancing patient care coordination and streamlining operations, demonstrating exceptional team collaboration and data entry skills. Achieved significant improvements in patient follow-up processes and HEDIS measure submissions, showcasing a blend of administrative expertise and customer service excellence.
Overview
7
7
years of professional experience
Work History
Operations Relations Coordinator
PrimeCare LLC
02.2022 - Current
- Gather ER census reports to communicate with Primary Care physicians of their patients' recent hospital visits to help schedule them for a follow up appointment.
- Call patients to remind them of medications that are due for a refill to pick up from their pharmacies in a timely manner.
- Work with EMR systems to collect and submit HEDIS measures for various insurances.
- Assist offices in completing their Patient's Seen Reports via Smartsheet software to make sure patients are being seen each year.
Teaching Assistant
Bishop Mclaughlin Catholic High School
08.2019 - 05.2020
- Supported classroom activities, tutoring, and reviewing work.
- Provided additional support for students with special needs, ensuring they received appropriate accommodations and resources.
- Taught new students how to use and navigate different school websites and resources for their academic work.
Front Desk Concierge
Tampa General Medical Group
01.2018 - 01.2019
- Greeted patient visitors upon arrival, offered assistance, and answered questions to build rapport.
- Provided information on patients whereabouts.
- Guided visitors to patient's rooms and/or location.
- Performed administrative tasks including filing paperwork, maintaining inventory of office supplies and coordinating maintenance requests.
Education
Bachelor of Arts - Digital Communications And Multimedia Journalism
University of South Florida
St. Petersburg, FLSkills
- Bilingual (Fluent in Spanish and English)
- Data entry
- Team collaboration
- Administration and operations
Timeline
Operations Relations Coordinator
PrimeCare LLC
02.2022 - Current
Teaching Assistant
Bishop Mclaughlin Catholic High School
08.2019 - 05.2020
Front Desk Concierge
Tampa General Medical Group
01.2018 - 01.2019
Bachelor of Arts - Digital Communications And Multimedia Journalism
University of South Florida
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