Paola Bursic
Fort Lauderdale,FL
Summary
Results-driven professional with a diverse background in customer service, finance, and project management. Proven expertise in delivering exceptional service in fast-paced environments as a Server/Bartender, building strong client relationships with a welcoming attitude. As a Financial Advisor, demonstrated ability to provide personalized financial strategies to meet client goals and improve financial security. With Assistant Project Manager experience, skilled in supporting project planning, scheduling, and execution to ensure project success. Known for excellent communication, problem-solving, and multitasking abilities, with a strong focus on achieving high levels of client satisfaction and operational efficiency.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Project Manager
Lotspeich Co. of Florida Inc
Fort Lauderdale , FL
06.2023 - Current
- Maintained project schedule by monitoring project progress, coordinating activities and resolving problems.
- Estimated change orders and costs for project manager on projects over 1 million dollars.
- Coordinated construction planning, material resources and staff scheduling to achieve on-time, under-budget completion of projects.
- Participated in meetings with clients, contractors, vendors and other stakeholders regarding current projects.
Server
Phatboy Sushi
Fort Lauderdale, FL
03.2021 - 07.2022
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Trained new employees.
- Successfully managed 11 tables of patrons at once with 100% accuracy in their orders and needs.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Financial Representative Intern
Northwestern Mutual
Boca Raton, FL
01.2022 - 05.2022
- Consulted with clients to determine financial needs, goals and develop growth plans.
- Continuously networked and built individual client base.
- Kept abreast of personal and financial life changes for clients and maintained productive open relationships to facilitate continued revenue growth.
Bartender
Good Spirits
Fort Lauderdale, FL
08.2019 - 03.2020
- Trained new bartenders on drink preparation and upselling techniques.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Planned and coordinated special events to boost customer numbers and profits by 200%.
Hostess
Shooters Waterfront
Fort Lauderdale , FL
08.2017 - 02.2018
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Greeted and seated accordingly an average of 1,000 guests per shift
- Applied teamwork and communications skills as multiple hosts.
Hostess
Sage Cafe
Fort Lauderdale, FL
06.2013 - 08.2017
- Organized and scheduled over 100 reservations per shift.
- Communicated with customers and restaurant staff to guarantee that any concerns were promptly addressed as guests left satisfied.
- Provided excellent customer service by being friendly and enthusiastic, always meeting customers' needs and special requests.
Education
Bachelor of Business Administration - International Business
Florida Atlantic University
Boca Raton, FL08.2022
Skills
- Customer Service
- Sales Expertise
- Financial Planning
- Team Leadership
- CRM
- Problem-Solving
- Inventory Management
- Relationship Building
- Planning and Deployment
Languages
English
Native/ Bilingual
Croatian
Native/ Bilingual
Italian
Native/ Bilingual
Spanish
Limited
Certification
- Florida 2-15 Life, Health and Variable Annuities Agent license
Projects
X Culture
- Developed a high-quality business plan for a multinational company.
- Worked on a Global Virtual Team competing with over 6,000 students from 78 different countries.
Affiliations
Volunteer, Jessica June Children's Cancer Foundation 2022
Timeline
Assistant Project Manager
Lotspeich Co. of Florida Inc
06.2023 - Current
Financial Representative Intern
Northwestern Mutual
01.2022 - 05.2022
Server
Phatboy Sushi
03.2021 - 07.2022
Bartender
Good Spirits
08.2019 - 03.2020
Hostess
Shooters Waterfront
08.2017 - 02.2018
Hostess
Sage Cafe
06.2013 - 08.2017
Bachelor of Business Administration - International Business
Florida Atlantic University
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