Paola Caballero
Socorro,TX
Summary
Dedicated and motivated individual with a Bachelor of Arts in Criminal Justice and a minor in Sociology from The University of Texas at El Paso. Someone who has xperienced balancing full-time employment with academic responsibilities, demonstrating a strong work ethic, adaptability, and resilience. Highly organized with excellent time management and multitasking abilities. Always eager to learn, adapt, and take on new challenges with a proactive problem-solving approach. Committed to excellence in both career and academic pursuits, with a passion for continuous growth and development.
Overview
9
9
years of professional experience
Work History
Texas Work Advisor
State Of Texas - Health And Human Services Commission
09.2024 - Current
- Interviews clients to gather information on their income, household composition, and other eligibility factors.
- Reviews applications, verifies documents, and processes benefits.
- Explains program requirements and client responsibilities.
- Enters data into state systems and ensures cases comply with policies and procedures.
- Identifies potential fraud and reports concerns to appropriate departments.
- Works with community organizations to provide resources and referrals
Student Intern
U.S Federal Probation
08.2023 - 12.2023
- Attending court hearings and proceedings with probation officers
- Accompanying probation officers on halfway home visits or meetings with individuals under probation
- Studying the U.S Sentencing Commission Guidelines Manual along with summaries, and notes from PSI officers
- Adhering to strict confidentiality standards when handling sensitive case information
- Complying with the code of ethics and standards of conduct for probation and parole work
- Attended team meetings and provided feedback on PSI and probation work
- Prepared an accelerated Presentence Investigation (PSI) report as a U.S
- Probation Intern, demonstrating strong research and report- writing skills in a federal law enforcement setting
Re- Hired Optician 3rd Key
Americas Best Contacts and Eyeglasses
02.2023 - 09.2024
- Supervise and provide guidance to retail associates in the absence of management
- Responsible for unlocking the store in the morning before opening hours and ensuring that all necessary preparations are completed before the start of business
- Ensure adherence to security protocols and procedures, including locking doors and activating security systems during non-business hours
- Conduct regular check-ins with team members to provide feedback, address concerns, and promote professional development
- Sold and recommended eyewear products, merchandise, and services in retail and clinical settings in order to drive company revenue and meet customer needs
- Conduct thorough measurements of patients' facial features and eyeglass frames to ensure precise fitting and optimal visual correction
- Carefully verify and enter prescription details into the system, meticulously cross-referencing with written prescriptions and patient records to prevent errors and ensure accurate lens manufacturing
- Repaired and adjusted frames to meet customer needs
- Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance and pantoscopic tilt
- Instructed patients on insertion, removal, cleaning, care, and proper handling of contact lenses
- Stocked and restocked merchandise, maintained inventory, cleaned, and straightened displays and entire store and processed defective, spoiled, and cannibalized frames
Ophthalmic Scribe and Technician
Lens Theory Eyecare
12.2021 - 01.2023
- Led patients to exam rooms, collected medical histories and asked questions regarding health and current medications
- Assist the ophthalmologist during eye examinations by meticulously recording and typing all findings, measurements, and assessments in real-time
- Document visual acuity, intraocular pressure, pupil reactions, slit-lamp examination results, and other relevant data as directed by the ophthalmologist
- Prepare and maintain ophthalmic equipment and instruments, ensuring they are ready for use during examinations and procedures
- Demonstrated expertise in utilizing Uprise medical record software on a daily basis, showcasing advanced proficiency and contributing to seamless documentation and record-keeping processes
- Assisted during in-office surgical procedures and collected retinal images
- Sent patient prescriptions to pharmacies and scheduled future appointments
- Transferred knowledge by training ophthalmic assistants, technicians, and interns
Optician
Americas Best Contacts and Eyeglasses
02.2021 - 12.2021
- Sold and recommended eyewear products, merchandise, and services in retail and clinical settings in order to drive company revenue and meet customer needs
- Conduct thorough measurements of patients' facial features and eyeglass frames to ensure precise fitting and optimal visual correction
- Carefully verify and enter prescription details into the system, meticulously cross-referencing with written prescriptions and patient records to prevent errors and ensure accurate lens manufacturing
- Repaired and adjusted frames to meet customer needs
- Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance and pantoscopic tilt
- Instructed patients on insertion, removal, cleaning, care, and proper handling of contact lenses
- Stocked and restocked merchandise, maintained inventory, cleaned, and straightened displays and entire store and processed defective, spoiled, and cannibalized frames
Front Desk Receptionist and Youth Swim Coach
Fred and María Loya YMCA
08.2018 - 02.2021
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
- Handled payment processing and provided customers with receipts and proper bills and change
- Maintained client accounts by obtaining, recording, and updating personal and financial information
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries
- Protected clients' rights by maintaining confidentiality of personal and financial information
- Demonstrated dining areas, pool, spa, and fitness center to prospective and current guests
- Worked with swim team athletes between ages of 5 and 13 for approximately 10 competitive meets per year
- Design and implement age-appropriate swimming training programs based on individual and group skill levels
- Prepare swimmers for competitive meets by developing race strategies, setting performance goals, and providing pre-race guidance and encouragement
- Attend swim meets as a coach to provide on-deck support, guidance, and motivation to swimmers during warm-ups, races, and cool-downs
- Instructed participants in proper stroke techniques to encourage self-reliant swimming
- Supervised class participants and enforced safety rules and regulations to prevent injury
Cashier/ Team Member
Whataburger
05.2016 - 08.2017
- Provide customer service by greeting customers, taking orders, and addressing their questions and concerns in a friendly manner
- Accurately and efficiently process customer orders, including inputting menu items, calculating totals, and handling cash, credit, and electronic payments
- Handle cash transactions responsibly, count change accurately, and ensure cash register balances at the end of shifts
- Collaborate with fellow team members, including kitchen staff and managers, to ensure smooth operations during busy shifts and maintain a positive working environment
- Resolve customer complaints or issues in a professional and timely manner, seeking assistance from supervisors when necessary
Education
Bachelor of Arts - Criminal Justice
The University of Texas At El Paso
El Paso, TXAssociate of Arts - Criminal Justice
El Paso Community College
El Paso, TXHigh School Diploma -
Socorro High School
El Paso, TXLanguages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Texas Work Advisor
State Of Texas - Health And Human Services Commission
09.2024 - Current
Student Intern
U.S Federal Probation
08.2023 - 12.2023
Re- Hired Optician 3rd Key
Americas Best Contacts and Eyeglasses
02.2023 - 09.2024
Ophthalmic Scribe and Technician
Lens Theory Eyecare
12.2021 - 01.2023
Optician
Americas Best Contacts and Eyeglasses
02.2021 - 12.2021
Front Desk Receptionist and Youth Swim Coach
Fred and María Loya YMCA
08.2018 - 02.2021
Cashier/ Team Member
Whataburger
05.2016 - 08.2017
Bachelor of Arts - Criminal Justice
The University of Texas At El Paso
Associate of Arts - Criminal Justice
El Paso Community College
High School Diploma -
Socorro High School