Paola Caceres
Kingwood,TX
Summary
Successful at excelling in fast-paced, competitive banking environments. Good sales and customer service abilities paired with in-depth knowledge of bank products and services. Proficient in updating accounts, processing transactions and coordinating records.
Overview
13
13
years of professional experience
Work History
Teller
Wells Fargo
10.2019 - 10.2023
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
Customer Service Representative
Delta Air Lines, Inc
09.2010 - 05.2015
- Produced and shared customer service reports to support management decision-making.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Education
Associate of Science -
Instituto 25 De Mayo
Buenos Aires Skills
- Cash Handling
- Financial Analysis
- Fraud Detection
- Financial Advising
- Regulatory Compliance
- Banking Product Knowledge
- Customer Service-Oriented
- Banking Policies and Procedures
- Critical Thinking
- Interpersonal Skills
- Fluent Spanish
Timeline
Teller
Wells Fargo
10.2019 - 10.2023
Customer Service Representative
Delta Air Lines, Inc
09.2010 - 05.2015
Associate of Science -
Instituto 25 De Mayo
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