Summary
Overview
Work History
Education
Skills
Timeline
Generic

Paola Caceres

Kingwood,TX

Summary

Successful at excelling in fast-paced, competitive banking environments. Good sales and customer service abilities paired with in-depth knowledge of bank products and services. Proficient in updating accounts, processing transactions and coordinating records.

Overview

13
13
years of professional experience

Work History

Teller

Wells Fargo
Kingwood, TX
10.2019 - 10.2023
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.

Customer Service Representative

Delta Air Lines, Inc
Phoenix, AZ
09.2010 - 05.2015
  • Produced and shared customer service reports to support management decision-making.
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.

Education

Associate of Science -

Instituto 25 De Mayo
Buenos Aires

Skills

  • Cash Handling
  • Financial Analysis
  • Fraud Detection
  • Financial Advising
  • Regulatory Compliance
  • Banking Product Knowledge
  • Customer Service-Oriented
  • Banking Policies and Procedures
  • Critical Thinking
  • Interpersonal Skills
  • Fluent Spanish

Timeline

Teller

Wells Fargo
10.2019 - 10.2023

Customer Service Representative

Delta Air Lines, Inc
09.2010 - 05.2015

Associate of Science -

Instituto 25 De Mayo
Paola Caceres