Paola Calderon
Pelham,USA
Summary
Experienced in business, staff, and inventory management with a proven ability to streamline operations. Fluent in Spanish with excellent communication and interpersonal skills. Skilled in bookkeeping, accounting, and financial oversight. Proficient in kitchen operations, food preparation, scheduling, and event planning. A strong team player with a passion for teaching, mentoring, and promoting best practices in health, safety, and service excellence. "I believe every role, no matter how small, contributes to the bigger picture of success. I bring dedication, teamwork, and a passion for helping others thrive, all while supporting the company’s mission and image."
Overview
4
4
years of professional experience
Work History
Busser
The Rail House
05.2023 - Current
- Provided exceptional customer service by welcoming guests, escorting them to tables, and addressing special requests
- Maintained dining areas by setting tables, clearing dishes, and ensuring cleanliness and organization
- Proactively identified ways to improve service flow, ensuring a seamless guest experience
- I enjoyed creating a positive environment for guests and colleagues, always aiming to elevate service quality and support the restaurant's image through attentive teamwork
Bartender/Waitstaff
Aries De Colombia
02.2023 - 05.2023
- Delivered high-quality service by coordinating with kitchen and bar staff to ensure timely food and beverage delivery
- Maintained a clean and inviting dining environment, resetting tables promptly and assisting with guest needs
- My enthusiasm for guest satisfaction inspired me to guide and mentor colleagues on service best practices
- I focused on promoting a collaborative and health-conscious workplace to provide outstanding customer experiences
Owner & Manager
Paola's Restaurant Family Business
08.2020 - 08.2022
- Directed all aspects of the family-owned restaurant, which had been a long-standing local favorite for its authentic Colombian cuisine and personalized service
- Oversaw financial management, staff recruitment, and training, ensuring smooth daily operations
- Collaborated on menu development, sourcing high-quality ingredients, and aligning offerings with market trends
- Optimized inventory management to minimize waste and maintain cost efficiency
- I cherished the opportunity to uphold my family’s culinary legacy while teaching staff the importance of food safety and exceptional service
- This focus on teamwork and quality helped elevate the restaurant’s reputation and customer satisfaction
Skills
- Customer Service Excellence
- Staff Training & Leadership
- Teamwork & Mentorship
- Financial Management & Bookkeeping
- Promoting Health & Safety Standards
- Multitasking in Fast-Paced Environments
- Enhancing Brand Image
Timeline
Busser
The Rail House
05.2023 - Current
Bartender/Waitstaff
Aries De Colombia
02.2023 - 05.2023
Owner & Manager
Paola's Restaurant Family Business
08.2020 - 08.2022
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