ALISSA LAIDLAW
Pelham,USA
Summary
Results-driven professional with extensive experience in Customer Service and Team Leadership at Benchmark Senior Living. Expertise in operational efficiency, scheduling, and stress management enhances team performance. Proficient in Fine Dining Service and Event Planning, consistently achieving high customer satisfaction.
Overview
13
13
years of professional experience
Work History
Server
Janie's Uncommon Cafe
07.2025 - Current
- Delivered exceptional customer service in fast-paced environment, enhancing guest satisfaction and repeat business.
- Managed multiple tables efficiently, ensuring timely order taking and food delivery.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Collaborated with kitchen staff to ensure accurate order preparation and presentation.
Machine Operator
MCF Electronic Services
07.2020 - 07.2025
- Maintained clean work area to foster optimal safety and production.
- Worked efficiently to support production pace.
- Demonstrated sound knowledge of Good Manufacturing Practices and operational processes.
- Installed machine components to carry out various tasks.
Lead Server/Trainer
Baldwin Senior Living
08.2024 - 05.2025
- Enhanced server training by implementing restaurant policies and procedures effectively.
- Facilitated meetings to address server training needs and resolve concerns promptly.
- Demonstrated proper food handling and serving techniques through hands-on training sessions.
- Reviewed daily specials with trainees, ensuring thorough knowledge of ingredients and preparation.
- Adapted teaching methods to suit diverse trainee learning styles and preferences.
Customer Service Representative
Commonwealth Law Group
06.2019 - 07.2020
- Resolved customer inquiries effectively via phone, email, and chat.
- Guided customers in using the company website and application for support.
- Coordinated with departments to expedite resolutions of customer issues.
- Followed up with customers through outbound calls for support and feedback.
- Organized documentation related to customer interactions for administrative efficiency.
- Maintained accurate records of customer transactions and inquiries for reference.
Assistant Dining Room Manager
Benchmark Senior Living
12.2015 - 06.2019
- Resolved resident issues promptly, enhancing overall customer satisfaction in dining services.
- Verified and managed inventory levels, ensuring optimal stock rotation of perishables.
- Oversaw dining room operations, maintaining efficiency and high customer service standards.
- Developed weekly employee schedules, optimizing staffing for peak hours and events.
- Facilitated communication between kitchen and dining staff for seamless service delivery.
- Trained new employees on restaurant standards, enhancing service quality and efficiency.
Assistant
MCF Electronic Services
06.2013 - 12.2015
- Enhanced document accuracy by proofreading for errors before distribution.
- Directed incoming calls to appropriate personnel or departments efficiently.
- Prevented shortages by maintaining and ordering office supply inventory.
- Organized essential documents and correspondence within a systematic filing system.
Education
High School Diploma -
Pelham High School
Pelham, NH06.2013
Skills
- Multi-task management
- Exceptional customer service
- Memory retention
- Customer service
- Cleanliness standards
- High volume dining
- Point of sale operation
- Professional telephone demeanor
- Data collection
- Strong leadership
- Call center procedures
- Shipping and receiving
LANGUAGE
English
Fluent
Timeline
Server
Janie's Uncommon Cafe
07.2025 - Current
Lead Server/Trainer
Baldwin Senior Living
08.2024 - 05.2025
Machine Operator
MCF Electronic Services
07.2020 - 07.2025
Customer Service Representative
Commonwealth Law Group
06.2019 - 07.2020
Assistant Dining Room Manager
Benchmark Senior Living
12.2015 - 06.2019
Assistant
MCF Electronic Services
06.2013 - 12.2015
High School Diploma -
Pelham High School