Gabrielle Cox
Stone Mountain,USA
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
10
10
years of professional experience
Work History
Server
Dudley’s Sports bar
Stone Mountain
06.2023 - 11.2025
- Delivered exceptional customer service by promptly taking orders and ensuring accurate meal preparation, enhancing overall dining experiences.
- Collaborated with kitchen staff to manage food inventory, ensuring timely restocking and minimizing waste during peak hours.
- Trained and mentored new servers on menu offerings, service protocols, and customer engagement techniques to maintain high service standards.
Lead Customer Service Agent
05.2020 - 12.2024
- Managed 80% of customer orders and inquiries through various channels, including phone, email, and in-person communication, prioritizing high-quality service delivery.
- Processed over 100 daily incoming and outgoing communications, including chat, phone, and email, with a focus on accuracy and privacy.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Increased sales by educating prospects on benefits of products and services in comparison to competitors, contributing to a 15% increase in revenue.
- Followed up with customers to verify resolution, maintaining a 100% customer satisfaction rate.
Server,
Applebee's Grill + Bar
Conyers, Georgia
04.2020 - 02.2023
- Delivered exceptional customer service by accurately taking orders and ensuring timely delivery, enhancing dining experiences.
- Maintained cleanliness and organization of dining areas, contributing to an inviting atmosphere for guests.
- Collaborated with team members to efficiently manage high-volume service periods, improving overall workflow and guest satisfaction.
Direct Support Professional
Chime
01.2018 - 05.2020
- Monitored calls for quality assurance purposes.
- Conducted performance reviews of call center staff and documented results.
- Developed and implemented customer service policies and procedures.
- Resolved escalated customer complaints in a timely manner.
- Analyzed customer feedback data to identify trends in customer service issues.
- Maintained accurate records of all customer interactions using the company's CRM system.
- Collaborated with other departments to develop solutions for customer needs.
Technical Support Representative
Verizon Wireless
07.2015 - 01.2018
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided technical assistance to customers through phone, email, and chat support, resulting in a 15% increase in customer satisfaction.
- Maintained a high degree of confidentiality due to access to sensitive information, ensuring data confidentiality.
- Communicated with customers in a clear, concise, and courteous manner, ensuring effective understanding and resolution.
- Contributed to continuous improvement of issue resolution and support processes, resulting in a 15% reduction in average resolution time.
Education
High School -
Rockdale County High School
GATechnical College -
Georgia Piedmont Technical College
GASkills
- Computer Proficiency
- Clerical Support
- Client Relations
- Client Retention
- Report Generation
- Insurance Sales Strategy
- Office Equipment Proficiency
- Critical Thinking
- Inbound and Outbound Calling
- CRM Software
- Data Collection
- Claims Specialist
- Account Management
- Multi-Task Management
- Paperwork Processing
- Customer Service
- Scheduling Coordinator
- Product Knowledge
- Prioritization
- Data Entry
- Tech Support
- Call Management
- High-Energy Attitude
- Customer Consulting
- Mixology techniques
- Beverage knowledge
- Customer engagement
- Order accuracy
Timeline
Server
Dudley’s Sports bar
06.2023 - 11.2025
Lead Customer Service Agent
05.2020 - 12.2024
Server,
Applebee's Grill + Bar
04.2020 - 02.2023
Direct Support Professional
Chime
01.2018 - 05.2020
Technical Support Representative
Verizon Wireless
07.2015 - 01.2018
High School -
Rockdale County High School
Technical College -
Georgia Piedmont Technical College