Paola Carbonell Ayala
Miami
Summary
Enthusiastic and dependable customer service professional with experience in guest relations, operational support, and customer experience in fast-paced, public-facing environments. Skilled in delivering engaging guest experiences through managing high volumes of guests, delivering engaging and informative interactions, and maintaining a high standard of safety and compliance. Trained with ability to adapt quickly while maintaining professionalism and efficiency, attention to detail, and creating positive visitor experiences.
Overview
4
4
years of professional experience
Work History
Guest Service Representative - Admissions
Zoo Miami
Miami
06.2025 - Current
- Performed accurate data entry for passes and group reservations.
- Managed high-volume admissions while enforcing park policies.
- Accurately processing handling cash, card, and voucher transactions, preparing money deposits and drawer balancing.
- Collaborating with team members to ensure smooth park operations during opening and closing procedures. (exhibit status, animal viewing availability, surveys, etc.)
Guest Service Representative- Rides/Transportation
Zoo Miami
Miami
03.2024 - 05.2025
- Conducted guided tours, enhancing guest understanding of wildlife conservation efforts.
- Assisted guests with purchases/checking in for tours and animal experiences, and general information.
- Operated motorized rides, ensuring safety and compliance for all guests.
- Trained new employees on ride operations, pointing out safety mechanisms and features
Customer Service Representative
Pizza Hut
Miami
06.2021 - 05.2022
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Operated cash register or POS system to receive payment by cash, check, and credit cards .
Education
Associate of Arts - Business Administration
Miami Dade College
Miami, FL01-2026
Skills
- Customer Support & Conflict Resolution
- Administrative & Data entry
- Cash Handling & POS Operations
- Guest Engagement & Hospitality
- Critical & Creative thinking
- Adaptability in Fast-Paced Environments
- Public Speaking and Tour Presentation
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Guest Service Representative - Admissions
Zoo Miami
06.2025 - Current
Guest Service Representative- Rides/Transportation
Zoo Miami
03.2024 - 05.2025
Customer Service Representative
Pizza Hut
06.2021 - 05.2022
Associate of Arts - Business Administration
Miami Dade College