Paola Cisneros
Vista,CA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shift Leader
Jersey Mike's Subs
Vista, CA
02.2024 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Enforced company policies and regulations with employees.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
Assistant Store Manager
Ross
Vista, CA
06.2021 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Lunch Server
Kis Kitchen
Vista, CA
08.2019 - 01.2023
- Utilized time management skills to effectively handle multiple tables simultaneously without compromising quality of service.
- Collaborated with kitchen staff to ensure timely and accurate order preparation.
- Oversaw lunchroom workers and kitchen staff in preparation, delivery and cleaning duties.
- Established positive relationships with coworkers for better teamwork dynamics that resulted in smoother shifts.
- Continuously updated knowledge on dietary restrictions and allergens, allowing for informed menu recommendations tailored to individual guest requirements.
- Developed rapport with regular patrons, fostering a friendly and welcoming atmosphere.
- Intervened during behavioral incidents, accidents and potential emergency situations to minimize lunchroom disruptions.
- Promoted healthy eating habits among students by providing education on nutritious meal choices.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
Education
High School Diploma -
Rancho Buena High School
Vista, CA06.2012
Skills
- Spanish Speaker
- Friendly, positive attitude
- Teamwork and collaboration
- Customer Relationship Management
- Problem-solving
- Adaptable Approach
- Effective Time Management
- Multitasking
- Dependable and responsible
- Critical thinking
- Excellent communication
- Effective Multitasking
Certification
- Patient Service Representative -Vista Adult school March 2025
- Medical Terminology- Vista Adult School November 2024
- Health Essentials -VIsta Adult School November 2024
- Keyboarding -Vista Adult School January 2023
- Microsoft Beginning -Vista Adult School January 2023
Timeline
Shift Leader
Jersey Mike's Subs
02.2024 - Current
Assistant Store Manager
Ross
06.2021 - Current
Lunch Server
Kis Kitchen
08.2019 - 01.2023
High School Diploma -
Rancho Buena High School