Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Paola Collado

Miami

Summary

Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, maintaining a clean ambiance, and collecting messages to facilitate office communication. Upbeat with strong relationship-building abilities. My background includes managing high-traffic reception areas, coordinating schedules, and providing excellent customer service. I am known for my strong teamwork and adaptability, which ensure seamless operations and positive client interactions.

Overview

4
4
years of professional experience

Work History

Medical Receptionist

Collaborative Women's Care
Miami
11.2023 - Current
  • Coordinated patient scheduling, check-in, and billing payments.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Developed strong relationships with patients, fostering loyalty and trust in the practice's services.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.

Restaurant Hostess

Ruth Chris Steakhouse
Coral Gables
08.2023 - 11.2023
  • Answered customer questions about hours, seating, and menu information.
  • Monitored seating areas and checked restrooms regularly to keep them spotless.
  • Accommodated special seating requests for guests to enhance satisfaction.
  • Greeted customers warmly upon arrival and provided a friendly and warm presence throughout the dining experience.

Restaurant Hostess

Perrys Steakhouse & Grille
Miami
07.2022 - 08.2023
  • Additional Opening and closing side work job duties: cleaning, stocking, setting up host stand for next shift.
  • Answer phones throughout the shifts & direct calls to appropriate personnel as necessary.
  • Responsible for taking reservations, greeting & seating guests, & thanking guests as they depart.
  • Assign all necessary table pre-shift & provide servers and managers with appropriate chits.
  • Monitored seating areas and checked restrooms regularly to keep them spotless.
  • Supported servers, food runners, and bussers with keeping the dining area ready for every guest.

Food Runner

Perrys Steakhouse & Grille
Miami
01.2022 - 10.2022
  • Delivered correct food items to tables according to order documentation.
  • Cleaned and sanitized food preparation and serving areas.
  • Perry's appropriate entrees including Pork- chops, chateaubriand, and bone-in New York strip steaks table-side for guests.
  • Trained and mentored newly hired employees to explain process flow and safety procedures.

Restaurant Hostess

Selva Negra, Nicaragua
Miami
04.2021 - 09.2021
  • Greeted customers warmly upon arrival and provided a friendly and warm presence throughout the dining experience.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping the dining area ready for every guest.

Education

Associate of Science - Diagnostic Medical Sonography

Miami Dade College
Miami, FL
07-2028

High School Diploma -

Coral Gables Senior Highschool
Coral Gables, FL
05-2023

Skills

  • Hospitality Service Expertise
  • Organization and Time Management
  • Patient assessment
  • Team collaboration
  • Administrative skills
  • Confidentiality compliance

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Medical Receptionist

Collaborative Women's Care
11.2023 - Current

Restaurant Hostess

Ruth Chris Steakhouse
08.2023 - 11.2023

Restaurant Hostess

Perrys Steakhouse & Grille
07.2022 - 08.2023

Food Runner

Perrys Steakhouse & Grille
01.2022 - 10.2022

Restaurant Hostess

Selva Negra, Nicaragua
04.2021 - 09.2021

Associate of Science - Diagnostic Medical Sonography

Miami Dade College

High School Diploma -

Coral Gables Senior Highschool
Paola Collado