Paola Collado
Miami
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, maintaining a clean ambiance, and collecting messages to facilitate office communication. Upbeat with strong relationship-building abilities. My background includes managing high-traffic reception areas, coordinating schedules, and providing excellent customer service. I am known for my strong teamwork and adaptability, which ensure seamless operations and positive client interactions.
Overview
4
4
years of professional experience
Work History
Medical Receptionist
Collaborative Women's Care
Miami
11.2023 - Current
- Coordinated patient scheduling, check-in, and billing payments.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Developed strong relationships with patients, fostering loyalty and trust in the practice's services.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
Restaurant Hostess
Ruth Chris Steakhouse
Coral Gables
08.2023 - 11.2023
- Answered customer questions about hours, seating, and menu information.
- Monitored seating areas and checked restrooms regularly to keep them spotless.
- Accommodated special seating requests for guests to enhance satisfaction.
- Greeted customers warmly upon arrival and provided a friendly and warm presence throughout the dining experience.
Restaurant Hostess
Perrys Steakhouse & Grille
Miami
07.2022 - 08.2023
- Additional Opening and closing side work job duties: cleaning, stocking, setting up host stand for next shift.
- Answer phones throughout the shifts & direct calls to appropriate personnel as necessary.
- Responsible for taking reservations, greeting & seating guests, & thanking guests as they depart.
- Assign all necessary table pre-shift & provide servers and managers with appropriate chits.
- Monitored seating areas and checked restrooms regularly to keep them spotless.
- Supported servers, food runners, and bussers with keeping the dining area ready for every guest.
Food Runner
Perrys Steakhouse & Grille
Miami
01.2022 - 10.2022
- Delivered correct food items to tables according to order documentation.
- Cleaned and sanitized food preparation and serving areas.
- Perry's appropriate entrees including Pork- chops, chateaubriand, and bone-in New York strip steaks table-side for guests.
- Trained and mentored newly hired employees to explain process flow and safety procedures.
Restaurant Hostess
Selva Negra, Nicaragua
Miami
04.2021 - 09.2021
- Greeted customers warmly upon arrival and provided a friendly and warm presence throughout the dining experience.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping the dining area ready for every guest.
Education
Associate of Science - Diagnostic Medical Sonography
Miami Dade College
Miami, FL07-2028
High School Diploma -
Coral Gables Senior Highschool
Coral Gables, FL05-2023
Skills
- Hospitality Service Expertise
- Organization and Time Management
- Patient assessment
- Team collaboration
- Administrative skills
- Confidentiality compliance
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Medical Receptionist
Collaborative Women's Care
11.2023 - Current
Restaurant Hostess
Ruth Chris Steakhouse
08.2023 - 11.2023
Restaurant Hostess
Perrys Steakhouse & Grille
07.2022 - 08.2023
Food Runner
Perrys Steakhouse & Grille
01.2022 - 10.2022
Restaurant Hostess
Selva Negra, Nicaragua
04.2021 - 09.2021
Associate of Science - Diagnostic Medical Sonography
Miami Dade College
High School Diploma -
Coral Gables Senior Highschool
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