Paola Delgado
Cudahy,CA
Summary
Adaptable professional with a quick learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge, and applying it effectively. Driven by a passion for continuous learning, and successfully navigating change.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Alegacy Foodservice
Santa Fe Springs, CA
02.2024 - Current
- Managed incoming communications via phone, chat, and email to enhance customer experience.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with price checks and addressing other inquiries.
- Engaged with different departments to solve complex challenges, fulfilling customer needs.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Recognized by management for providing exceptional customer service.
Sales Associate/ Operations
Adidas
Commerce
11.2021 - 11.2023
- Kept the sales floor organized and clean, while simultaneously ringing up customers.
- Computed purchases and received and processed cash or credit payment.
- Brought out new products every morning, and helped replenish the sales floor, as well as keep the back room organized.
- Received the shipment, opened the boxes, sorted the merchandise, and made sure the warehouse was kept clean.
- Communicates progress on assigned projects, such as floor change-outs and processing shipments.
- Assists in product flow from the stockroom to the sales floor on a fill-in basis.
- Responsible for assisting with the preparation of yearly inventory counts.
- Assisted customers with product selection, sizing and styling.
Sales Associate
Nautica
Commerce
11.2020 - 01.2022
- Engaged in genuine conversations with each customer to better understand their wants and needs through their shopping
- Maintained the store neat and tidy along with merchandising being properly displayed
- Addressed customer inquiries and resolved complaints in a friendly manner
- Inspire customers with your product knowledge to cater to their needs
- Show understanding of customer's personal style when offering fashion advice
- Share product knowledge with customers to maximize sales
- Achieve and exceed sales goals by executing our selling strategy
- Remain positive and professional, working together with the team to make a great environment for our customers and each other
- Model our values of respect, integrity, teamwork, compassion, accountability, and inclusivity
Education
High School Diploma -
Elizabeth Learning Center
Cudahy, CA06.2020
AA Degree - general ed classes
Long Beach City College
Long BeachSkills
- Quick Learner
- Customer service
- Strong Communication Skills
- Proficient Spanish Speaker
- Data entry
- Thorough Quality Assurance
- Shipping and receiving
- Warehousing functions
- Proficient in Computer Applications
- Punctuality and reliability
References
References available upon request.
Timeline
Customer Service Representative
Alegacy Foodservice
02.2024 - Current
Sales Associate/ Operations
Adidas
11.2021 - 11.2023
Sales Associate
Nautica
11.2020 - 01.2022
High School Diploma -
Elizabeth Learning Center
AA Degree - general ed classes
Long Beach City College
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