Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Paola Diaz

St. Cloud,FL

Summary

Polite and positive front desk ambassador with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations.

Overview

6
6
years of professional experience

Work History

Head Hostess

Reggiano's
03.2023 - Current
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Documented reservations, alerted servers, and managers of large groups and prepared seating.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.


Front Desk Associate

Crunch Fitness
09.2021 - 11.2022
  • Performed basic daily bookkeeping tasks.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.


Server

Ocean 302
04.2020 - 07.2021
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.


Attractions Attendant

Universal Studios
02.2018 - 03.2020
  • Conducted inventory, stocking and merchandising to track supplies and placed orders.
  • Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
  • Operated rides and attractions according to written guidelines to reduce injuries.


Education

High School Diploma -

Cypress Creek High School
Orlando, FL
05.2017

Skills

  • Warm and Friendly
  • Customer Loyalty
  • Front- and Back-Of-House Coordination
  • Reservation Coordination

Languages

English & Spanish 

Timeline

Head Hostess

Reggiano's
03.2023 - Current

Front Desk Associate

Crunch Fitness
09.2021 - 11.2022

Server

Ocean 302
04.2020 - 07.2021

Attractions Attendant

Universal Studios
02.2018 - 03.2020

High School Diploma -

Cypress Creek High School

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Paola Diaz