Paola Fajardo
HOUSTON,TX
Summary
Driven professional with a strong background in customer service and cash handling, demonstrated at past jobs. Excelled in time management and maintaining a positive attitude, significantly enhancing customer satisfaction. Skilled in utilizing technology for efficiency and adept at quickly learning new processes to improve service delivery.
Overview
3
3
years of professional experience
Work History
Associate
In-N-Out Burger
06.2023 - Current
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Collaborated with team members to improve overall store performance, and offering support as needed.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Curbside Shopper
H-E-B
03.2022 - 01.2023
- Communicated clearly with customers via phone or online chat regarding order details, substitutions or additional requests.
- Ensured safety and quality control by double-checking orders before delivering them to customers'' vehicles.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Balanced multiple tasks simultaneously while remaining focused on providing excellent customer service in a high-pressure environment.
- Utilized technology tools such as mobile apps or handheld devices for tracking orders, updating inventory, and handling payments.
- Reduced wait times for customers by closely monitoring order status updates and promptly preparing items for pickup.
Drive-Thru Cashier
Boston Market
03.2021 - 06.2021
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Maintained clean and organized workstations, adhering to strict health and safety guidelines.
- Maintained clean, tidy and orderly work station to uphold company standards.
- Assisted customers with menu items and accurate order fulfillment.
- Responded promptly to requests for assistance, spills and customer inquiries.
Education
Bachelor of Arts - English Literature
Sam Houston State University
Huntsville, TX05.2026
High School Diploma -
Cypress Creek High School
Houston, TX05.2022
Skills
- Customer Service
- Time Management
- Attention to Detail
- Customer interaction
- Cash Handling
- Quick Learner
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Associate
In-N-Out Burger
06.2023 - Current
Curbside Shopper
H-E-B
03.2022 - 01.2023
Drive-Thru Cashier
Boston Market
03.2021 - 06.2021
Bachelor of Arts - English Literature
Sam Houston State University
High School Diploma -
Cypress Creek High School
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