Paola Aguinaga
Waxahachie,TX
Summary
Adept in customer service and time management, I significantly enhance client satisfaction by streamlining appointment scheduling and data entry processes. My proactive approach and positive attitude have consistently improved operational efficiency, demonstrating my ability to exceed employer expectations without compromising quality.
Overview
4
4
years of professional experience
Work History
Office Assistant
Arise Behavioral And Wellness Health
Waxahachie, Tx
07.2024 - Current
- Assessed insurance policy terms to determine patient coverage and limitations
- Utilized exceptional customer service skills to effectively communicate with insurance companies, providers, and patients regarding benefit information
- Verified insurance coverage and eligibility prior to appointments
- Organized and maintained filing systems to ensure efficient document retrieval
- Implemented safety protocols when working with high risk individuals who posed a danger to themselves or others
- Scheduled meetings and appointments
- Collaborated with medical staff to ensure accuracy of patient records.
- Received physician approval to mail document copies to referring physicians, families and medical records.
Customer Service Representative
Gajeske, Inc.
Waxahachie, TX
08.2022 - 07.2024
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Opened, sorted and routed incoming mail and prepared outgoing mail.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Managed daily office operations and maintained a clean and efficient workspace.
- Stocked inventory and ordered office supplies.
- Scheduled the employees to go do jobs that were required
Office Assistant
Legacy Lockers
Waxahachie, TX
05.2021 - 08.2022
- Ordered supplies as needed for office operations
- Maintained calendar reminders of upcoming deadlines related to specific cases
- Went to do inmate visits to get information regarding their case
- Scheduled classes for company's to send their employees to get trained by us
- Answered phone calls, and provided quotes for the customers
- Reached out to customers to get PO's/ Credit cards
- Managed the calendar for multiple projects, coordinating meetings and deadlines to meet goals
- Clerical support to office team members, answered telephone calls
- Delivered incoming mail to correct recipients throughout the office
- Checked office supply needs, placed orders when needed
- Organized files, Developed spreadsheets, Faxed reports
- Coded invoices
Skills
- Customer Service
- Positive Attitude
- Time Management
- Data Entry
- Scheduling appointments
- Bookkeeping
Timeline
Office Assistant
Arise Behavioral And Wellness Health
07.2024 - Current
Customer Service Representative
Gajeske, Inc.
08.2022 - 07.2024
Office Assistant
Legacy Lockers
05.2021 - 08.2022