Paola Hernandez

• Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
• Kept office equipment functional and supplies well-stocked to promote efficient operations.
• Responded to customer inquiries via email or telephone in a polite and professional manner.
• Organized and maintained filing systems for important documents.
• Identified needs of customers promptly and efficientiv
• Answered questions from taxpayers and assisted individuals with completing tax forms.
• Negotiated payment plans with taxpayers who are unable to pay outstanding balances due immediately.

• Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
• Resolved customer complaints and issues promptly, maintairing a positive brand image.
• Coached, mentored and trained team members in order to improve their job performance.
• Developed and implemented strategies to increase customer satisfaction and loyalty.

Audited cash registers at the end of each shift for accuracy.