PAOLA MALDONADO
Orlando,FL
Summary
Enthusiastic student pursuing a degree in Entertainment Management with a solid background in leadership and guest experience gained through a trainer role. Skilled in orchestrating engaging events, leading teams, and delivering exceptional guest service. Eager to leverage academic knowledge alongside practical experience to navigate the entertainment industry successfully. Dedicated to mastering industry trends, networking with professionals, and applying innovative strategies to enhance event management and guest satisfaction. Seeking guidance and opportunities to refine skills and advance within the entertainment sector, with a focus on creating impactful and memorable experiences.
Overview
5
5
years of professional experience
Work History
Arrival Ambassador
Orlando Informer
Orlando, FL
12.2022 - Current
- Performed proper check-in procedures and utilized knowledge of Universal Orlando Resort to guarantee Guests are aware of everything that is happening during the Orlando Informer Meetup
- Improved radio etiquette and communication skills by relaying any new information or questions that surfaced using a radio to contact higher management
- Stretched my knowledge of customer service standards by ensuring that issues that were present were resolved in a timely manner, enhancing the Guests' experience
- Took initiative to help set up check-in booths while also volunteering to help clean up after the Meetup
- Assisted and accompanied character performers to and from assigned areas while making sure of their safety and physical well-being
- Promoted a fun, energized and comfortable atmosphere for guests.
Trainer, Attractions Attendant
Jurassic World: VelociCoaster
Orlando, FL
10.2020 - Current
- Commissioned Project 791 and learned what it takes to open a new ride at Universal Orlando Resort
- Trained new Team Members from new hires to area management, making sure that safety and Guest service standards were met, while also providing them with feedback during their performance
- Insured that all training paperwork was completed correctly and in a timely manner
- Provide feedback to fellow peers through wand audits to ensure wanding procedures were consistent amongst the team
- Proposed a new TSAT incentive to inspire the team to improve communication and provide a better experience for Guests by acknowledging the positive actions being down around the venue
- Partnered with venue management to design and promote a new initiative named 'Dino Chow' to assist Team Members who forgot food or were short on funds to buy food at work
- Partnered with venue management to provide feedback regarding new procedures and regularly reviewing SOPs to ensure comprehension amongst the team.
Attractions Attendant
The Amazing Adventures of Spider-Man
Orlando, FL
05.2019 - 10.2020
- Adapted to learning the Controls position and gained a better understanding of being alert and attentive when dealing with various downtimes by myself
- Provided feedback to venue management to add a second Controls position to ensure a safer work environment and relieve stress from having one Team Member in the Control Booth
- Took initiative by staying after closing shifts when approved to ensure that the venue was cleaned and ready, reducing unwanted odors and providing pristine experiences for Guests
- Worked cooperatively and effectively with others to accomplish team goals by upholding quality standards at the venue to ensure Guests have a positive experience.
Education
Associate Arts Degree: General Studies -
Valencia Community College
Orlando, FL05.2021
Bachelor of Science: Entertainment Management -
Rosen College of Hospitality Management
Orlando, FLSkills
- Effective communication
- Adaptability
- Team Oriented
- Attention to Detail
- Leadership
- Problem Solving
Timeline
Arrival Ambassador
Orlando Informer
12.2022 - Current
Trainer, Attractions Attendant
Jurassic World: VelociCoaster
10.2020 - Current
Attractions Attendant
The Amazing Adventures of Spider-Man
05.2019 - 10.2020
Associate Arts Degree: General Studies -
Valencia Community College
Bachelor of Science: Entertainment Management -
Rosen College of Hospitality Management
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