Paola Navea
Hollywood,FL
Summary
Accomplished professional with a background as a flight attendant, seamlessly transitioning into diverse roles encompassing retail sales, customer service, and administrative support. Recognized for consistently delivering exceptional service and surpassing expectations in dynamic customer-facing environments. Proficient in sales techniques, adept at fostering positive relationships, and skilled in providing support to ensure operational efficiency. Known for proactive multitasking, strong organizational skills, and the ability to handle simultaneous tasks with minimal supervision,. Possesses excellent planning, problem-solving, and decision-making abilities.
Overview
4
4
years of professional experience
Work History
Retail Sales Representative
AT&T
Fort Lauderdale, United States
03.2023 - 11.2023
- Assisted customers with product inquiries, selections, and purchases.
- Managed merchandise stocking, labeling, and organization.
- Maintained the cleanliness and presentation of the sales floor.
- Monitored the sales floor and merchandise displays for optimal presentation.
- Demonstrate and explain the features and benefits of AT&T products and services in a clear and understandable manner.
- Achieve effective sales by identifying customer needs and recommending suitable solutions.
- Developed and maintained key relationships with consumers and businesses through effective communication strategies and interpersonal skills.
- Processed payments accurately using the POS system.
Relief Sales Representative
Mosaic/Acosta
Austin, United States
04.2022 - 01.2023
- Trained and mentored new sales representatives.
- Ensured high client satisfaction through exceptional service delivery.
- Managed customer accounts to secure repeat business.
- Developed and maintained product knowledge to enhance sales presentations.
- Developed creative strategies for increasing customer loyalty and engagement.
- I worked closely with store managers to ensure the smooth running of operations.
- Recommended merchandise is given to customers based on their needs and preferences.
Sales Representative
Cricket Wireless
Salt Lake City, United States
03.2020 - 02.2022
- Promoted new products and up-selling to boost revenue.
- Managed store operations and completed administrative duties.
- Assisted customers with purchases and rewards sign-up.
- I achieved a 15% increase in sales of phones, phone plans, and insurance during my time at Cricket Wireless, surpassing the monthly target of 150 by selling an average of 170 units per month, representing an increase over the goal and distinguishing myself among my peers.
- Trained staff on company policies and procedures, enhancing team efficiency and performance.
- Contributed to maintaining a positive and collaborative work environment, fostering team motivation and morale
- Collaborated closely with the store manager to streamline daily operations and achieve sales targets.
- I led the implementation of new sales strategies, resulting in a 20% increase in monthly sales during my tenure.
- Managed product inventory and placed orders to maintain optimal stock levels, reducing inventory loss by 15%.
- I ensured office equipment was operational, stocked with supplies, and maintained in a clean condition.
Education
Social Communication -
U.R.B.E
09.2017
Flight Attendant -
Alfa 552 C.A
06.2016
Skills
- Computer Skills
- Microsoft Office
- Adaptability
- Ability to Work in a Team
- Communication Skills
- Problem Solving
- Attention to Detail
- POS System Operation
- Customer Engagement
- Highly Motivated
- Product Knowledge
- Good typing skills
- Crisis management and risk mitigation
- Proficient in research and resource identification
- Confidentiality maintenance
Websites
Languages
- English
- Spanish
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Retail Sales Representative
AT&T
03.2023 - 11.2023
Relief Sales Representative
Mosaic/Acosta
04.2022 - 01.2023
Sales Representative
Cricket Wireless
03.2020 - 02.2022
Social Communication -
U.R.B.E
Flight Attendant -
Alfa 552 C.A
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