Paola Nieto
Des Moines,IA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks, and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
10
10
years of professional experience
Work History
Office Assistant
Beautiful Lawns Inc.
08.2016 - 07.2020
- Submitted employee payroll documentation weekly, and kept employees paid accurately and on time.
- Assisted in financial tasks such as invoicing, and expense tracking.
- Utilized office management software to record and track customer information.
- Ordered office supplies, and kept office organized.
Bilingual Customer Service Representative
Primary Health Care Dental
06.2013 - 06.2014
- Greeted, and registered patients. Uploaded patient documents into appropriate software. Kept patient information confidential.
- Scheduled, and confirmed appointments.
- Used patient information to check for qualification of benefits.
- Processed credit card, and cash payments, and balanced cash at the end of the day.
- Interpreted for Spanish speaking only patients.
- Contributed to creation of patient information database using excel software. Maintained an efficient, and clean workspace.
Bilingual Customer Service Supervisor
Caleris
02.2010 - 05.2013
- Supervised over 50 employees.
- Worked in conjunction with bilingual coworkers to improve call quality, and decrease call time.
- Monitored English only, and bilingual calls to provide constructive feedback to employees.
- De-escalated calls when customers were upset over service quality or charges, and assisted in resolving their issues.
- Contributed to business development efforts by providing valuable insights on target markets based on bilingual interactions. Assisted job fairs for company to aid in Bilingual hires.
- Utilized Spanish proficiency to build relationships with Spanish-speaking customers.
Education
Bachelor of Science - Industrial Engineering
Iowa State University
Ames, IA09.2009
Skills
- Office Supply Management
- Complex Problem-Solving
- Customer Communication
- Clerical Support
- Prioritizing Work
- Problem-Solving
- Organizing and Categorizing
- Spanish Fluency
Timeline
Office Assistant
Beautiful Lawns Inc.
08.2016 - 07.2020
Bilingual Customer Service Representative
Primary Health Care Dental
06.2013 - 06.2014
Bilingual Customer Service Supervisor
Caleris
02.2010 - 05.2013
Bachelor of Science - Industrial Engineering
Iowa State University
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