Paola Ostaiza
Union,NJ
Work Preference
Summary
Detail-oriented professional with expertise in customer service and process optimization. Delivers compliance with safety regulations while enhancing operational efficiency through team collaboration and effective problem-solving.
Overview
2027
2027
years of professional experience
Work History
DELIVERI SUPPORT
Amazon
Union, NJ
01.2023 - Current
- Delivered packages accurately and efficiently to designated locations.
- Provided excellent customer service during package drop-offs and pickups.
- Collaborated with team to streamline delivery processes, enhancing overall operational efficiency.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Transported and safely delivered items to prevent damage or loss.
- Navigated routes with relevant map programs and GPS systems.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Grouped and routed deliveries by designated areas, ensuring timely service and adherence to delivery schedules.
- Communicated with dispatch to address delays or issues, facilitating prompt resolutions and maintaining service reliability.
Assisted delivery drivers
Ups
Union, NJ
11.2024 - 02.2025
- Delivered packages efficiently within designated routes and timeframes.
- Operated delivery vehicles safely while adhering to traffic regulations.
- Logged deliveries and pickups accurately to ensure efficient daily operations.
- Coordinated with team members to streamline delivery schedules and routes.
- Operated handheld devices for precise scanning and tracking of packages.
- Transported and safely delivered items to prevent damage or loss.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Navigated routes with relevant map programs and GPS systems.
- Reviewed delivery documents and orders and reported errors to supervisor.
Restaurant Waiter
Carnaval Restaurant & Bar
Elizabeth, New Jersey
08.2024 - 01.2025
- Delivered exceptional customer service in high-pressure dining environment, enhancing guest satisfaction.
- Collaborated with kitchen staff to ensure timely food delivery.
- Assisted guests with menu selections and provided recommendations.
- Managed table setups and maintained cleanliness throughout the restaurant.
- Processed payments accurately using the restaurant's point-of-sale system.
- Trained new waitstaff on service standards and restaurant procedures.
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
- Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.
- Addressed and resolved customer complaints promptly, maintaining compliance with company policy and enhancing guest experience.
- Checked on guests during meals to ensure satisfaction with each course.
- Supported other wait staff members when needed during peak times; assisted with taking orders from large groups.
- Welcomed customers, presented menus, and addressed inquiries to ensure informed dining choices.
- Provided exceptional service to high volume of daily customers.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Assisted guests with making food and beverage selections.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Cleared dishes between courses, refilled drinks as necessary and served any requested condiments or accompaniments.
- Replenished stocks of napkins, silverware and other dining room supplies.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Processed cash payments accurately using a POS system; ensured accuracy of change given to customers.
- Took accurate food and drink orders, using a POS ordering software system.
- Complied with all health department regulations regarding food handling, storage and sanitation standards.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Verified that prepared food met all standards for quality and quantity before serving it to customers.
- Demonstrated up-selling techniques when appropriate to increase restaurant sales.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Prepared salads, appetizers, and garnishes to assist kitchen staff.
- Participated in banquets or catering functions held outside restaurant premises.
- Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
- Stocked server areas with supplies before, during and after shifts.
- Informed customers about specials, upselling additional food and drink items.
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Presented menus and answered questions regarding items.
Bartender- Customer Services
Rancho Mateo
Elizabeth, New Jersey
10.2022 - 05.2024
- Prepared and served a variety of cocktails and beverages to customers.
- Maintained cleanliness and organization of the bar area during service.
- Managed inventory levels and restocked supplies regularly.
- Engaged with customers to create a welcoming atmosphere at the bar.
- Collaborated with kitchen staff to ensure timely food and drink service.
- Handled cash transactions and processed payments efficiently.
- Trained new bartenders on menu items and service standards.
- Monitored customer behavior to ensure a safe drinking environment.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Resolved customer complaints in a professional manner.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Trained new bartenders on drink preparation and upselling techniques.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Oversaw bar operations, designed cocktail menu, managed inventory, ensured regulatory compliance, and fostered customer relationships.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Provided drink suggestions to customers based on their preferences.
- Recommended food and drinks to patrons based on preference, pairings, and special promotions.
- Balanced daily registers and generated sales reports for management.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Collected and organized daily till totals and tips.
- Cleansed glasses with sanitizing solution after each use.
- Stayed up-to-date on the latest mixology trends, bar equipment, and sanitation standards.
- Coordinated special events to attract customers and enhance overall bar revenue.
- Contributed to weekly team meetings by sharing insights on customer feedback and service improvement strategies.
- Attended regular training sessions to stay updated on new products or trends.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Arranged bottles and glasses behind bar to make attractive displays.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
Shipping and Receiving Clerk
Bed Bath & Beyond
Bayonne, New Jersey
10.2021 - 10.2023
- Coordinated with warehouse team to achieve timely order fulfillment and streamlined shipping processes.
- Managed inventory levels through regular stock counts and adjustments to maintain optimal stock availability.
- Implemented best practices for packaging to enhance shipment integrity.
- Collaborated with cross-functional teams to streamline fulfillment processes and reduce delays.
- Processed customer orders, picked items from inventory and delivered to freight area according to safety protocols and deadlines.
- Maintained accurate records of orders, shipments, and inventory.
- Sorted and arranged items in warehouse for easy access, improving retrieval efficiency using pallet jacks and hand trucks.
Bartender - Custumer Services
Lolas Waterfront Cocina Latina
Byram township nj, NJ
05.2022 - 08.2022
- Prepared and served cocktails with precision and creativity.
- Interacted with customers to provide exceptional service and recommendations.
- Maintained cleanliness and organization of the bar area at all times.
- Stocked and replenished supplies to ensure efficient operation during shifts.
- Collaborated with kitchen staff to enhance customer dining experiences.
- Trained new bartenders on techniques and safety protocols, enhancing team competency and service quality.
- Managed cash register transactions during busy hours, ensuring accuracy and minimizing wait times.
- Monitored inventory levels to assist in ordering supplies.
- Performed opening and closing duties including restocking supplies.
- Developed good working relationships with fellow employees through effective communication.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Processed payments accurately and efficiently with POS system.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Resolved customer complaints in a professional manner.
- Poured wine, beer, and cocktails for patrons.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Trained new bartenders on drink preparation and upselling techniques.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Checked identification cards for proof of age prior to serving alcoholic beverages.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Provided drink suggestions to customers based on their preferences.
- Assisted in setting up the bar for service shift.
- Regularly stocked ice bins and coolers to ensure drink availability during shifts.
- Balanced daily registers and generated sales reports for management.
- Recommended food and drinks to patrons, tailoring suggestions to preferences and enhancing the dining experience.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
- Effectively multitasked within fast-paced environment.
Bartender- Customer Service
Noches De Colombia Elizabeth
Elizabeth, New Jersey
05.2021 - 12.2021
- Mixed and served beverages to enhance customer satisfaction and expedite service.
- Maintained cleanliness and organization of the bar area.
- Provided excellent customer service and addressed guest inquiries.
- Collaborated with kitchen staff for timely food and drink service.
- Managed inventory levels and restocked supplies as needed.
- Created a welcoming atmosphere through engaging interactions with guests.
- Ensured compliance with health and safety regulations in bar operations.
- Performed opening and closing duties including restocking supplies.
- Greeted customers warmly and addressed inquiries to foster a welcoming environment.
- Built strong working relationships with colleagues to promote teamwork and improve service quality.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Processed payments accurately and efficiently with POS system.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Resolved customer complaints in a professional manner.
- Poured wine, beer, and cocktails for patrons.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Trained new bartenders on drink preparation and upselling techniques.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Checked identification cards for proof of age prior to serving alcoholic beverages.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Provided drink suggestions to customers based on their preferences.
- Assisted in setting up the bar for service shift.
- Stocked ice bins and coolers as needed throughout shift.
- Recommended food and drinks to patrons based on preference, pairings, and special promotions.
- Balanced daily cash registers and prepared sales reports for management review.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Collected and organized daily till totals and tips.
- Cleansed glasses with sanitizing solution after each use.
- Stayed up-to-date on the latest mixology trends, bar equipment, and sanitation standards.
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
- Made friendly conversation with customers to provide an enjoyable bar experience.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Arranged bottles and glasses behind bar to make attractive displays.
- Described drink flavors and taste profiles to customers to help with ordering decisions.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Neatly sliced and pitted fruit for garnishing drinks.
- Communicated with security staff to de-escalate customer conflicts.
WAREHAUSE PRODUCTION WORKER
FRIGO PAC
Elizabeth, New Jersey
04.2020 - 04.2020
- Coordinated with team members to consistently achieve daily production targets.
- Followed safety protocols to ensure a secure work environment.
- Sorted and labeled materials to enhance inventory efficiency.
- Stored items in an orderly manner on shelves, racks, or bins.
- Operated material handling equipment such as conveyor belts and hoists safely.
- Packed orders for shipping, ensuring compliance with customer specifications.
Sub Manager- Sales & Marketing Department
Medios Ediasa - Diario Centro
Santo Domingo Pueblo, Ecuador
08.2010 - 04.2016
- Developed training programs for new staff to enhance skills and knowledge.
- Streamlined communication channels between departments, fostering improved collaboration and efficiency.
- Managed budgets and resources for various projects efficiently.
- Implemented quality control procedures to maintain high standards of service.
- Coordinated marketing campaigns that enhanced company visibility and engagement metrics.
- Oversaw performance evaluations to support employee development initiatives.
- Resolved customer inquiries and complaints with effective problem-solving skills.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Developed and implemented strategies that elevated customer satisfaction and loyalty levels.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Recruited and hired qualified candidates to fill open positions.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Established processes to ensure efficient workflow throughout the organization.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Created monthly reports for senior management summarizing operational performance metrics.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Coordinated cross-departmental projects to ensure timely and successful completion.
- Enhanced team morale and retention through recognition programs and career development opportunities.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Negotiated contracts and agreements with vendors and suppliers to reduce costs.
- Conducted performance reviews for team members.
- Analyzed market trends and competitor activity to inform business strategy.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Banking & Finance customer Services
Bank Procredit
Santo Domingo Pueblo, Ecuador
- Proposed innovative ideas and solutions that improved team performance and outcomes.
- Resolved customer issues with knowledgeable and friendly service, enhancing customer satisfaction.
- Identified needs of customers promptly and efficiently.
- Collaborated with team members to achieve project objectives and meet deadlines effectively.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Recognized by management for providing exceptional customer service.
Life insurance adivisor
BMI
Santo DOMINGO, ECUADOR
- Advised clients on suitable life insurance policies and coverage options.
- Conducted needs assessments to identify client insurance requirements.
- Cultivated strong client relationships, enhancing trust and loyalty.
- Presented policy benefits and features, improving client understanding and engagement.
- Collaborated with underwriting teams to ensure smooth policy approvals.
- Assisted clients in completing applications and necessary documentation accurately.
- Guided clients through claim processes and policy renewals, ensuring clarity and confidence.
- Explained complicated legal documents related to life insurance policies in plain language for customers' understanding.
- Negotiated terms of contracts with underwriters regarding coverage amounts, premiums, and other factors.
- Assisted customers in selecting the most appropriate coverage based on individual needs and budget constraints.
- Developed and implemented sales strategies to increase life insurance policies.
- Provided clients with advice on how to best manage their life insurance investments.
Credit Assistant
BANK AUSTRO
Santo DOMINGO, New Mexico
- Processed customer credit applications efficiently and accurately.
- Reviewed financial documents to verify accuracy and completeness.
- Prepared comprehensive reports on credit assessments to support decision-making.
- Managed database entries related to credit transactions and customer interactions.
- Maintained compliance with banking regulations and internal policies.
- Coordinated with team members to ensure timely processing of applications.
- Communicated effectively with clients to gather necessary documentation.
- Provided technical assistance to internal staff regarding credit policies and procedures.
- Conducted thorough analysis of customers' financials to inform approval of additional lines of credit.
- Prepared reports summarizing customer accounts receivable activity.
- Researched potential customers to verify identity and obtain credit references.
- Worked closely with Customer Service teams when resolving billing disputes or other issues that may arise.
- Reviewed credit applications and financial statements to evaluate risk and establish suitable terms for customers.
Secretary, Cashier & auto sale
Tecnicentro Eguiguren
Santo DOMINGO, Ecuador
- Facilitated effective communication between clients and technicians to ensure timely service delivery.
- Managed scheduling for staff and service appointments.
- Assisted in preparing documents and reports for meetings.
- Maintained accurate filing systems for client records.
- Provided front desk support and greeted visitors warmly.
- Facilitated the smooth operation of daily office tasks.
- Supported team by handling incoming calls efficiently.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Processed and tracked invoices to ensure accurate payment from vendors and clients.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Proofread documents before submission; corrected any errors found in grammar or punctuation.
- Provided administrative support to the Office Manager and other staff members.
- Ordered supplies as needed; tracked inventory levels and placed orders with vendors when necessary.
- Managed calendar reminders for upcoming deadlines or events associated with the office.
- Scheduled meetings and sent invitations specifying time and location.
- Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.
- Updated contact lists on a regular basis; created new contacts as needed.
- Sent and distributed mail and parcels.
- Created agendas and took minutes during meetings; distributed notes in a timely manner afterwards.
- Managed multiple calendars and contacts using computer software.
- Developed an efficient document tracking system which allowed quick access to all necessary paperwork.
- Created and updated spreadsheets to track and report data.
- Produced and distributed memos, newsletters, and other forms of communication.
- Compiled and presented data from various sources in concise reports for management's decision-making.
- Provided assistance with onboarding new employees by preparing orientation materials.
- Provided assistance with onboarding new employees by preparing orientation materials.
District Council Member
Fuerza Ecuador
Santo DOMINGO, Ecuador
- Collaborated with community leaders to address local concerns and initiatives.
- Facilitated public meetings to gather input and discuss community projects.
- Developed strategies to enhance community engagement and participation.
- Coordinated efforts with local organizations for resource sharing and support.
- Advocated for equitable policies that benefit diverse community members.
- Encouraged transparency through regular communication with constituents and stakeholders.
- Researched best practices to inform decision-making in council activities.
- Initiated professional relationships between city, county, state, federal and other municipal government offices by cohesively discussing ways to resolve interjurisdictional issues and regional problems affecting residents.
- Created initiatives, objectives and performance standards for local government.
- Developed fair and balanced municipal budget to use tax revenue for targeted programs and areas.
- Supervised and managed municipal services when adopting ordinances, resolutions, policies and regulations to safeguard well-being of current and future citizens.
- Advocated for increased funding from outside sources such as grants or donations.
- Monitored compliance with state laws and regulations related to local governance.
- Prepared research materials for council members to review before voting on key decisions.
- Participated in committees tasked with making recommendations on certain topics such as infrastructure improvements or public safety initiatives.
- Met with constituents to listen to their concerns and address their questions or complaints.
Education
High School Diploma -
FRANCES
ECUADOR03-2009
Skills
- Delivery logistics
- Order processing
- Inventory management
- Load management
- Logistics software
- Data entry
- Customer service
- Customer relations
- Team collaboration
- Time management
- Attention to detail
- Task prioritization
- Safety compliance
- Problem solving
- Basic math
- MS office
- Team management
- Flexible and adaptable
- Conflict resolution
- Verbal communication
- Calm under pressure
- Organization
Languages
Spanish
Full Professional
English
Limited
Affiliations
- Werehouse operations & logiostics
Sales & customer service
Team leadership & supervision
Cash handling
Fast-paced enviroments
Basic English comunication
Organization & responsability
Education & Certifications
- Paralegal Institute of the Americas- Imigration Paralegal Diploma
- Customer Service Excellence & Emotional Intelligence
- Financial Sales Techniques & Management Training
- Advanced Sales & Leadership Training
- Professional Make up Certification
- Certificate of Event Organization and Decoraation
OWN BUSINESS EXPERIENCE
- Founder- Colombian Clothing Boutique- Studio F
- Natural Juice & Pulp production Business- Registered brand
- Real State development and sales - mid- income housing projects
Timeline
Assisted delivery drivers
Ups
11.2024 - 02.2025
Restaurant Waiter
Carnaval Restaurant & Bar
08.2024 - 01.2025
DELIVERI SUPPORT
Amazon
01.2023 - Current
Bartender- Customer Services
Rancho Mateo
10.2022 - 05.2024
Bartender - Custumer Services
Lolas Waterfront Cocina Latina
05.2022 - 08.2022
Shipping and Receiving Clerk
Bed Bath & Beyond
10.2021 - 10.2023
Bartender- Customer Service
Noches De Colombia Elizabeth
05.2021 - 12.2021
WAREHAUSE PRODUCTION WORKER
FRIGO PAC
04.2020 - 04.2020
Sub Manager- Sales & Marketing Department
Medios Ediasa - Diario Centro
08.2010 - 04.2016
Banking & Finance customer Services
Bank Procredit
Life insurance adivisor
BMI
Credit Assistant
BANK AUSTRO
Secretary, Cashier & auto sale
Tecnicentro Eguiguren
District Council Member
Fuerza Ecuador
High School Diploma -
FRANCES