Paola Palaguachi

• Lead onboarding and training for new hires and transfer associates on company policies, standard work, and process paths

• Train associates across multiple FC workflows including Pack (Singles/Flow), Induct, Rebin, Stow, and Pick

• Provide real-time coaching and performance feedback to associates to improve productivity and quality.

• Consistently exceeded performance targets, averaging 3,500+ units per shift and ranking in the top 1–5% of associates

• Resolved inventory discrepancies, enhancing accuracy of stow availability

• Processed inventory issues including labeling, expiration updates, and damage handling

• Coordinated inventory movement across departments (e.g., Hazmat, Transshipment, Noncon) to maintain floor efficiency

• Investigated inventory issues through ticketing systems and documented findings with images and reports

• Worked alongside diverse operational units teams to resolve complex inventory and compliance issues

• Managed administrative duties, interacting with patients via phone, email, or face-to-face to address and support their needs.

•Managed appointment scheduling using electronic health record systems.

•Answered multi-line phone system, addressing inquiries and directing calls appropriately.

• Maintained patient confidentiality while processing sensitive information securely.

• Collected patient information and explained intake form to new patients. Patient information and health records were

maintained in paper charts and electronically with up-to-date notes.

• Contacted patients to confirm appointments, collected copayments for telehealth consults, updated patient information, processed medication refills at pharmacies, and followed up on outstanding balances.

• Managed caseloads of 15–20 residents to facilitate smooth transitions from incarceration to community reintegration.

• Conducted intake interviews, needs assessments, risk evaluations, and progress monitoring.

• Cultivated strong relationships with clients, family members, and probation officers to enhance support for successful outcomes.

• Facilitated “Life Skills” and orientation sessions to promote accountability, communication, and workplace readiness.

• Investigated incident reports, documented findings, and implemented appropriate corrective actions.

• Maintained detailed documentation and ensured compliance with organizational procedures and reporting standards.