Paola Perez
Ocala
Summary
Results-driven Customer Service Representative with a proven track record of providing excellent service in English and Spanish. Skilled in navigating multiple systems and applications to resolve customer inquiries efficiently. Known for maintaining confidentiality and collaborating cross-departmentally to ensure exceptional customer experiences. Strong organizational skills and a customer-centric approach help prioritize work effectively and deliver top-notch service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Member Experience Representative
American Logistics
Remote
07.2025 - Current
- Handled calls from drivers, customer service, and other route-related inquiries.
- Participated in ongoing training to enhance own job skills and knowledge.
- Answered phones to assist customers in making, altering, or canceling reservations.
Customer Service Representative
Teleperformance
Remote
07.2024 - 06.2025
- Provided customer service in Spanish and English to customers over the phone, responding to inquiries and resolving issues.
- Collaborated with other departments to ensure a smooth customer experience.
- Protected patients’ rights by maintaining confidentiality of personal and financial information.
- Maintained records of customer interactions, transactions, comments, complaints, and actions taken.
- Navigated multiple computer systems and applications and utilized search tools to find information.
Classroom Aide
CLTB Daycare
Trenton, New Jersey
01.2023 - 01.2024
- Utilized positive reinforcement methods to encourage appropriate behavior from students.
- Maintained an orderly classroom environment conducive to learning by monitoring activities and intervening when necessary.
- Encouraged active participation from all students in class activities.
- Monitored cafeteria operations during lunch hour.
- Kept students within sight and audible distance, promoting child safety and protection.
Member Experience rep
American Logistics
Remote
03.2022 - 04.2022
- Developed strong customer service skills through providing effective solutions to customer inquiries.
- Responded promptly to customer inquiries regarding routes or estimated arrival times.
Home health aide
Comfortcare
Pennsylvania, US
08.2020 - 02.2021
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Provided mobility assistance such as walking and regular exercising.
Interviewer
Maximum Research
Cherry Hill, New Jersey
05.2018 - 07.2020
- Followed scripted questionnaires verbatim to collect research data.
- Conducted surveys and collected data using interviews, questionnaires, focus groups, market analysis surveys, public opinion polls, literature reviews, and file reviews.
Education
High School Diploma -
Antilles Educational College
Puerto Rico01.2015
Skills
- Organizational Skills
- Filing Management
- Typing and Word Processing
- Data Entry Software
- Customer Service
- Prioritizing Work
Certification
- Foundations of Child Development for Child Care Center Teachers
- NJ Health and Safety Basics: Birth to Preschool
- Direct Care Staff Training Course and Competency
LANGUAGES
Spanish
Bilingual
Timeline
Member Experience Representative
American Logistics
07.2025 - Current
Customer Service Representative
Teleperformance
07.2024 - 06.2025
Classroom Aide
CLTB Daycare
01.2023 - 01.2024
Member Experience rep
American Logistics
03.2022 - 04.2022
Home health aide
Comfortcare
08.2020 - 02.2021
Interviewer
Maximum Research
05.2018 - 07.2020
High School Diploma -
Antilles Educational College