Paola Pinkus
Canoga Park,CA
Summary
Versatile and motivated professional with strong experience in customer service, communication, problem-solving, and fast-paced work environments. Skilled at building positive relationships, managing multiple priorities, and remaining calm and professional under pressure. Adaptable, dependable, and committed to delivering exceptional service while quickly learning new systems and responsibilities.
Overview
2
2
Languages
8
8
years of professional experience
Work History
Service Advisor
Galpin Genesis
Van Nuys, California
03.2026 - Current
- Functioned as primary contact for customers throughout vehicle service and repair processes, facilitating communication from write-up to delivery.
- Managed repair orders to ensure clear documentation of customer concerns, vehicle conditions, and technician findings, enhancing service accuracy.
- Reviewed diagnostic findings and prepared estimates, securing customer approvals for recommendations and timelines to facilitate timely repairs.
- Coordinated with technicians, parts departments, management, and warranty providers to ensure efficient repairs.
- Coordinated loaner vehicles, valet services, and customer transportation, ensuring seamless service experiences and customer satisfaction.
- Monitored repair status, parts availability, and appointments while maintaining accurate records in dealership systems.
- Managed multiple repair orders and high-volume communications with professionalism and attention to detail.
- Processed warranty and insurance claims, including communication with adjusters and payment coordination.
Caregiver
Right Choice
Canoga Park, California
06.2018 - Current
- Delivered compassionate individualized care and supervision for an individual with autism.
- Facilitated daily living activities, personal care, and meal preparation, enhancing client independence.
- Maintained a safe, structured environment while adhering to established routines and care plans.
- Encouraged communication and social interaction to strengthen independent living skills.
- Recognized behavioral cues and responded with patience and positive reinforcement techniques.
- Tracked overall well-being and communicated observations to caregivers and professionals to ensure effective care.
- Provided transportation and accompaniment to appointments, errands, and community outings.
- Demonstrated reliability and strong communication skills while providing consistent one-on-one support.
BDC Service Representative
O'Gara Coach
Westlake Village, California
05.2023 - 03.2026
- Delivered exceptional customer service to high-volume and luxury clientele while upholding brand standards.
- Scheduled and managed service appointments to align customer needs with shop availability, ensuring optimal service delivery.
- Managed inbound and outbound communications for Hyundai Genesis, Bentley, Lamborghini, McLaren, and Maserati service departments.
- Executed outbound campaigns and retention follow-ups, contributing to increased appointment volume and customer engagement.
- Conducted follow-ups on recommended services and recalls, enhancing customer satisfaction and loyalty.
- Collaborated with advisors, management, and parts departments to ensure preparedness for customer appointments.
- Assisted customers with general inquiries and directed technical issues to appropriate service advisors.
- Maintained accurate records of customer interactions and appointment details within dealership CRM systems.
Emergency Dispatcher
Life Alert
Encino, California
04.2022 - 05.2023
- Dispatched police, fire departments, paramedics, and other emergency services based on the nature and severity of the emergency.
- Responded to emergency medical and safety alerts from elderly and at-risk customers, quickly assessing each situation and determining the appropriate response.
- Communicated directly with customers during high-stress situations, providing calm reassurance and clear instructions while emergency assistance was en route.
- Coordinated with family members, caregivers, neighbors, and emergency contacts to ensure timely assistance.
- Monitored emergency signals and maintained clear communication with customers until resolution or arrival of first responders.
- Documented incident details, emergency responses, and actions taken while managing time-sensitive calls.
- Managed multiple emergency situations while maintaining composure, urgency, attention to detail, and sound judgment under pressure.
- Followed established emergency response protocols while protecting confidential and sensitive customer information.
- Demonstrated strong communication, multitasking, problem-solving, and de-escalation skills in a fast-paced emergency dispatch environment.
Education
Associate of Science - Administration of Justice
Los Angeles Mission College
Sylmar, CA08-2023
Skills
- Customer Service & Client Relations
- Automotive Service Advising
- Sales & Customer Retention
- Repair Order Management
- Appointment Scheduling & Coordination
- Conflict Resolution & De-escalation
- CRM & Dealership Management Systems
- Multitasking in High-Volume Environments
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Service Advisor
Galpin Genesis
03.2026 - Current
BDC Service Representative
O'Gara Coach
05.2023 - 03.2026
Emergency Dispatcher
Life Alert
04.2022 - 05.2023
Caregiver
Right Choice
06.2018 - Current
Associate of Science - Administration of Justice
Los Angeles Mission College