Paola Quesada
Orlando,Florida
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Aviation industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
City Carrier Assistant
United States Postal Service, USPS
Orlando, FL
07.2021 - Current
- Planned and cased mail in sequence of delivery for designated route.
- Engaged customers with pleasant demeanor and offered to help with mail-related issues.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Operated vehicles and equipment to transport packages and mail pieces.
Assistant Project Manager
W&D LLC
Orlando, FL
02.2021 - Current
- Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
- Closely collaborated with project members to identify and quickly address problems.
- Delivered high level of service to clients to both maintain and extend relationship for future business opportunities.
- Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
- Reported on status for each project to appropriate stakeholders.
Customer Service Representative
Sheltair Aviation
Orlando, FL
12.2018 - 02.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Met customer call guidelines for service levels, handle time and productivity of private flight schedules.
- Calculated correct order of fuel totals, updated accounts and maintained detailed records for inventory management for aircraft demands.
- Trained new personnel regarding company operations, policies and services.
- Applied highly effective selling skills while properly engaging and presenting solutions to customers.
Education
No Degree - Aeronautical Science
Embry-Riddle Aeronautical University - Daytona Beach
Daytona Beach, FLHigh School Diploma -
Freedom High School
Orlando, FL05.2013
Skills
- Microsoft Excel
- Active Learning
- Customer Data Confidentiality
- Data Entry and Maintenance
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
City Carrier Assistant
United States Postal Service, USPS
07.2021 - Current
Assistant Project Manager
W&D LLC
02.2021 - Current
Customer Service Representative
Sheltair Aviation
12.2018 - 02.2021
No Degree - Aeronautical Science
Embry-Riddle Aeronautical University - Daytona Beach
High School Diploma -
Freedom High School