Paola Ramirez
Santa Ana
Summary
As an experienced Front Office Associate that has worked in the hospitality industry for several years My goal is to develop and expand my skills. I enjoy enrolling guest,making upgrades and going above and beyond the goal for the month and or year. I provide excellent customer service to all my guest. The hospitality industry has been a great place for me.
Customer service professional prepared to excel in high energy environment. Proven history of managing shuttle coordination and ensuring positive first impressions. Known for reliability, adaptability, and focus on team collaboration. Skilled in communication and problem resolution, consistently meeting customer needs.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Service Greeter & Shuttle Coordinator
Tustin Toyota
Tustin, CA
12.2024 - Current
- Greet and assist customers upon arrival, ensuring a welcoming atmosphere.
- Coordinate service appointments and manage customer inquiries efficiently.
- Provided accurate information about services and promotions to enhance customer experience.
- Collaborate with service advisors to ensure smooth workflow and timely service delivery.
- Shuttle coordinator in charge of setting up customer drop offs and pick ups Throughout the day.
- Schedule pick ups and ensure customers are up to date with shuttle schedule and availability.
Front Office Associate
The Westin South Coast Plaza
Santa Ana, CA, USA
12.2022 - 04.2024
- Complete Daily check list which includes running Reports for special service requests for arriving guest
- Such as Organizing room types appropriately, run reports on lightspeed, take deposit for prepaid incoming reservations, set up amenities and hard block suites
- Sending daily emails to a variety of departments
- Earned first place in upgrades for the month
- Communicate with guest via email and telephone
- Submit refund requests
- Assist service express with answering phone calls, emails, check list and chats
- Assist marketplace with troubleshooting or resetting micros issues
- Experienced with Micros, lightspeed, Microsoft word, guest empower, outlook
Busser, Server, Runner, Hostess
The Westin South Coast Plaza
Santa Ana, CA, USA
11.2017 - 08.2020
- Greet and welcome guest to Lobby Lounge
- Employee of the month December
- Assigned table seating for designated servers
- Pick up and clean tables
- Serve beverages and refill drinks as well
- Set up table clothes, sugars, utensils, mugs and clean the area prior to opening
- Wash glass cups, bring fresh linen for utensils, throw trash, replenish sugars, hot sauce and paper bags
- Receive printed tickets and deliver multiple orders at a timely matter arranging and setting up plates appropriately with great presentation
- Replenishing butter, toast, ketchup, cups, to go boxes, paper bags, utensils, creamers, dressings, plates, and trays
- Greet arriving guest, place orders correctly, refill drinks and assist runner with setting up plates for guest
- Check on tables often to ensure guest in enjoying breakfast / lunch
- Offer condiments and ensure guest satisfaction
Education
No Degree - Pharmacy Technician
Health Staff Training Institute
Santa Ana, CA10.2026
Skills
- Outlook
- Excel Spreadsheet
- Microsoft Word
- Lightspeed
- Micros
- Guest Empower
- Microsoft Excel
- Microsoft PowerPoint
- Cash handling experience
- Guest relations
- Teamwork and collaboration
Certification
Public Safety Dispatcher Certification
Languages
Spanish
Native or Bilingual
Timeline
Service Greeter & Shuttle Coordinator
Tustin Toyota
12.2024 - Current
Front Office Associate
The Westin South Coast Plaza
12.2022 - 04.2024
Busser, Server, Runner, Hostess
The Westin South Coast Plaza
11.2017 - 08.2020
No Degree - Pharmacy Technician
Health Staff Training Institute