Paola Ramos
Houston,TX
Summary
Dynamic Receptionist Administrator with a proven track record at Zamora and Mesa Truck Servces, excelling in office administration and customer service. Mastered invoice processing and reception management, enhancing office efficiency and client satisfaction. Demonstrated ability to significantly improving team collaboration and workplace productivity.
Overview
1
1
year of professional experience
Work History
Receptionist Administrator
Zamora and Mesa Truck Services
Houston, TX
05.2024 - 01.2025
- Answered incoming phone calls, routing to appropriate parties throughout office.
- Prepared documents such as reports, memos, letters, contracts, using Microsoft Office Suite applications.
- Responded promptly to emails from customers and other departments within the organization.
- Processed invoices using accounting software programs like QuickBooks or Sage 50 Accounting Solutions.
- Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
- Provided assistance with payroll processing when needed.
- Welcomed visitors and customers by greeting and answering or directing inquiries.
- Computed balances, totals or commissions to support accounting team.
- Obtained and processed payments from clients for products and services.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Handled diverse needs for clients in-person, by phone or through email.
- Assisted with administrative tasks such as data entry into company databases.
- Performed data entry and other administrative tasks to support departments.
- Compiled monthly expense reports for senior management review.
- Resolved customer complaints or answered customers' questions.
- Created presentations using Microsoft Office software applications.
- Maintained reception area cleanliness and tidiness.
- Created spreadsheets to track customer information such as contact details and preferences.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed day-to-day duties accurately and efficiently.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked effectively in team environments to make the workplace more productive.
Education
High School Diploma -
Furry High School
Houston, TX06-2025
Skills
- Invoice processing
- Reception management
- Office administration
- Call handling
- Document management
- Scheduling appointments
- Office management
- Payroll and budgeting
- Customer service
- Visitor assistance
- Records administration
- Filing and data archiving
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Receptionist Administrator
Zamora and Mesa Truck Services
05.2024 - 01.2025
High School Diploma -
Furry High School