Summary
Overview
Work History
Education
Skills
Timeline
Generic

Paola R Fontanez

Beverly,NJ

Summary

Compassionate Patient Access Representative with expertise in HIPAA compliance and customer service. Enhanced patient satisfaction through efficient scheduling and personalized care, while managing sensitive information in accordance with healthcare regulations. Delivered compassionate care and optimized client experiences.

Overview

4
4
years of professional experience

Work History

Patient Access Representative

Lumexa
11.2025 - Current
  • Oversaw patient scheduling to optimize appointment availability and reduce patient wait times.
  • Managed insurance verification and authorizations to ensure compliance with healthcare regulations and support patient care.
  • Secured patient information and confidential medical records in compliance with HIPAA standards, safeguarding patient privacy.
  • Collected and entered patient demographic and insurance data into computer database to establish patients' medical record..

Home Health Aide

Care for U Plus
06.2022 - Current
  • Developed individualized care plans in collaboration with clients and families, enhancing overall satisfaction with services provided.
  • Delivered compassionate personal care, assisting clients with daily living activities and ensuring comfort.
  • Implemented safety protocols to maintain a secure environment, reducing risk of accidents during patient care.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.

Customer Service Cashier

Walmart
06.2024 - 02.2026
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer inquiries and complaints, enhancing satisfaction levels.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Maintained accurate cash drawer balance, ensuring financial integrity.

Education

Phlebotomy -

Starlight Medical
Pennsauken, NJ
11-2020

High School Diploma -

Camden County Technical School
Sicklerville, NJ
06-2019

Skills

  • Customer service
  • HIPAA compliance
  • Insurance verification
  • Patient registration
  • Patient check-in
  • Bilingual communication

Timeline

Patient Access Representative

Lumexa
11.2025 - Current

Customer Service Cashier

Walmart
06.2024 - 02.2026

Home Health Aide

Care for U Plus
06.2022 - Current

Phlebotomy -

Starlight Medical

High School Diploma -

Camden County Technical School

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