Paola Rivera
Manheim,PA
Summary
Dynamic customer service professional with proven expertise at Burger King, excelling in cash handling and customer satisfaction. Recognized for resolving complaints with empathy and enhancing loyalty. Adept at managing high-pressure situations while maintaining a clean environment, consistently exceeding service goals and improving operational efficiency.
Overview
1
1
Language
2027
2027
years of professional experience
Work History
Customer Service Cashier
Burger King
Lancaster, PA
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of work area to ensure compliance with health standards.
- Collaborated with team members to streamline operations during peak hours.
- Supported promotional campaigns by effectively communicating offers to customers at the register.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
Customer Service Representative
Burlington
Lancaster, PA
06.2026 - 09.2026
- Assisted customers with inquiries and resolved issues promptly.
- Processed transactions accurately using point-of-sale systems.
- Maintained product knowledge to provide effective recommendations.
- Handled customer complaints professionally, ensuring satisfaction.
- Collaborated with team members to enhance service delivery efficiency.
- Monitored inventory levels and restocked merchandise as needed.
- Educated customers on promotions and store policies effectively.
- Contributed to maintaining a clean and organized sales floor environment.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
High School Diploma -
Manheim Central
Manheim, PA07.2024
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash handling
- Cash register operation
- Guest services
- Cash management
- Product knowledge
- Customer focus
- Payment processing
- Cash handling expertise
- Customer inquiries
- Inventory management
- Merchandise restocking
- Customer relationship management (CRM)
- Data entry proficiency
- Product merchandising
- Time management
- Phone etiquette
- Quality assurance
- Basic math
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Burlington
06.2026 - 09.2026
Customer Service Cashier
Burger King
High School Diploma -
Manheim Central