Paola Rodriguez
Houston,TX
Summary
Expert retail sales professional offering more than 10 years of experience in retail customer service and food handling. Ability to handle multiple projects simultaneously with a high degree of accuracy. Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Versatile team member ready to take on any required task and adapt to changing conditions with resourceful and hardworking mindset. Dedicated to business success, eager to learn more about skills and to advance professionally. Holds quality and teamwork in high esteem.
Overview
9
9
years of professional experience
Work History
Team Member
Chic Fil A
Houston, TX
02.2024 - Current
- Worked closely with other team members on projects to achieve desired results.
- Promoted sales events, special offers, or loyalty programs to customers.
- Addressed customer complaints promptly and worked toward satisfactory solutions.
- Received, processed, and stocked merchandise in accordance with store policies.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Operated cash registers to process payments from customers.
- Attended staff meetings to stay updated on company policies and procedures.
- Participated in training sessions for new employees when needed.
- Monitored expiration dates on food items for freshness assurance.
- Assisted in unloading and stocking frozen goods into the freezer.
Content Manager
Mania! Vintage Clothing Store
Houston, TX
08.2021 - 02.2024
- Improved user engagement with interactive digital content, including videos, infographics, and quizzes
- Developed engaging content for social media platforms to increase audience engagement and brand visibility
- Prepared final print-ready image files to send to production
- Delivered projects with creativity, speed and accuracy, utilizing exceptional layout and design skills
- Developed graphics, logos and layouts for product illustrations, company logos, and websites.
Restaurant Waiter
Jinya, Ramen Bar
Houston, TX
02.2018 - 05.2020
- Recommended and upsold additional menu items to improve sales.
- Performed regular table checks to ensure customer satisfaction with their dining experience.
- Assisted with opening and closing duties, including cleaning tasks, restocking supplies, and preparing tables for the next service.
- Took accurate food and drink orders, using a POS ordering software system.
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
Cashier
Sephora
Houston, TX
08.2017 - 12.2017
- Stocked store shelves and end-caps with merchandise.
- Informed customers of promotions and special offers to increase sales.
- Promoted customer satisfaction by supporting merchandise selection, returns, and exchanges.
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Cashier Floor Supervisor
Party City
Houston, TX
09.2015 - 03.2017
- Kept shelves well-stocked with current merchandise for customers' convenience.
- Prevented loss by vigilantly monitoring potential theft or fraud situations in-store.
- Balanced cash drawer at the beginning and end of each shift.
- Enhanced shopping experiences, directing or escorting to product locations on the sales floor.
- Supervised and trained new cashiers on register operations, customer service, and POS software.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
High School -
General Benjamin O' Davis Jr High School
06.2015
Skills
- Social media content creation
- Retail Expertise Exceeding Ten Years
- Proficient in POS Systems
- Food Service Operations
- Effective Multitasking
- Cash Flow Oversight
- Fluent in Spanish
- Advanced Typing Skills
- Rapid Execution
- Customer Support Expertise
- Positive Attitude
- Rapid Learner
Languages
Spanish
Native/ Bilingual
Affiliations
- graphic designer
- online reseller
- artist
Timeline
Team Member
Chic Fil A
02.2024 - Current
Content Manager
Mania! Vintage Clothing Store
08.2021 - 02.2024
Restaurant Waiter
Jinya, Ramen Bar
02.2018 - 05.2020
Cashier
Sephora
08.2017 - 12.2017
Cashier Floor Supervisor
Party City
09.2015 - 03.2017
High School -
General Benjamin O' Davis Jr High School
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