Paola Rodriguez
Henderson
Summary
Dynamic healthcare and operations professional with over 19 years of experience in customer service and management within medical environment. Proven expertise in clinic management, patient services, billing workflows, and staff coordination, driving efficiency and enhancing patient satisfaction. Strong leader dedicated to fostering collaborative team environments and optimizing operational processes to achieve organizational goals. Committed to delivering exceptional service while navigating the complexities of healthcare operations.
Overview
11
11
years of professional experience
Work History
Practice Manager
PRLS General Surgery
Las Vegas
01.2022 - 02.2026
- Manage accounts receivable and accounts payable
- Implemented process improvements that streamlined administrative workflows and reduced operational delays.
- Led training programs for staff, fostering skill development and promoting consistent adherence to best practices.
- Collaborated with surgeons to coordinate surgical procedures, enhancing communication and improving patient outcomes.
- Coordinate surgery scheduling and anesthesia coverage
- Process billing, review EOBs, and post payments
- Support patient care and handle administrative tasks
- Directed daily operations to enhance patient flow and optimize scheduling efficiency.
Retail Associate
Bath and Body Works
Las Vegas
08.2023 - 01.2024
- Stock merchandise and support cashier functions
- Assist customers and promote upcoming sales
- Maintain sales floor organization and cleanliness
APCC/HIM
Southwest Medical Associates
Las Vegas
12.2014 - 01.2021
- Check in patients for urgent care and radiology
- Verify insurance and collect copays and balances
- Post payments and update demographics
- Process and upload incoming medical records
Education
Medical Assistant -
Bryman College
Los AngelesAssociate of Occupational Studies - Hospital and Healthcare Management
Heritage College
Oklahoma CityMedical Billing and Coding - undefined
Northwest Career College
Las VegasBachelor of Science - Nursing
Arizona College of Nursing
Las Vegas08-2027
Skills
- Managing medical practices
- Schedule management
- Workflow management
- Records management
- Payroll administration
- New hire training
- Electronic medical record software
- Basic life support for health care providers (BLS)
- Managing files and records
Languages
English
Spanish
Timeline
Retail Associate
Bath and Body Works
08.2023 - 01.2024
Practice Manager
PRLS General Surgery
01.2022 - 02.2026
APCC/HIM
Southwest Medical Associates
12.2014 - 01.2021
Associate of Occupational Studies - Hospital and Healthcare Management
Heritage College
Medical Billing and Coding - undefined
Northwest Career College
Medical Assistant -
Bryman College
Bachelor of Science - Nursing
Arizona College of Nursing
Clinical Rotations
Rehabilitation- 33 hours at Sunrise Hospital
Mental Health - in process-Hours at Southern Hills Hospital Pavillion
Medical Surgical - in process at Henderson Hospital