Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Paola Saldivar-Guzman

Gilbert,AZ

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

6
6
years of professional experience

Work History

Banner Desert Medical Center
09.2017 - 06.2018
  • Banner Health Staffing -Obtained Blood Samples -Performed a variety of routine blood drawing procedures to include venipuncture
  • Follow infection-control and safety procedures in carrying out daily phlebotomy functions
  • Build trust and minimize patient discomfort during phlebotomy procedures while efficiently collecting blood specimens.

Banner

Baywood Medical Center
06.2018 - 04.2019
  • Specimen processing -Daily Task organizer -Prepare blood-collecting equipment, draw blood, and safely store and transport samples
  • Work collaboratively with patients, healthcare providers and patient support departments to ensure a high quality of service
  • Participates in feedback sessions with management to improve service level performance at customer sites
  • Utilize systems to assign work, reassign work or balance work ensuring technicians are busy at all times.

Patient Service Technician

Cigna Medical Group/Lab corp
06.2019 - 10.2020
  • Work one on one with healthcare providers and customers
  • Responded to the physical,emotional and developmental needs of patients
  • Team building

  • Inventory and Supply management -Collaborate with other departments as necessary to meet customer requirements, take advantage of sales opportunities or,in the case of shortages, to minimize negative impacts on the company.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Senior Client Service Specialist

ClearOne Advantage LLC
10.2020 - 09.2023
  • Work alongside with clients while helping them guide through their financial hardship
  • Assisting clients both in English and in Spanish
  • Working alongside attorneys and interpreting for clients with language barriers
  • Took on special projects and assisted high value clients
  • Assisted attorney clients -Online support specialist chat and email etiquette.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Education

High School Diploma -

Westwood High
05.2016

Phlebotomist Technician

Arizona Medical Training Institute
Mesa, AZ
06.2017

Skills

  • I am bilingual in English and Spanish
  • Skilled at determining Customer needs
  • My specialties are excellent customer service and paying attention to detail
  • I enjoy working with others as a team while working in a clean and organized fashion

Languages

Spanish
Native or Bilingual

Timeline

Senior Client Service Specialist

ClearOne Advantage LLC
10.2020 - 09.2023

Patient Service Technician

Cigna Medical Group/Lab corp
06.2019 - 10.2020

Banner

Baywood Medical Center
06.2018 - 04.2019

Banner Desert Medical Center
09.2017 - 06.2018

High School Diploma -

Westwood High

Phlebotomist Technician

Arizona Medical Training Institute

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Paola Saldivar-Guzman