Paola Urbina
Antioch,TN
Summary
Dedicated Medical Assistant with expertise in HIPAA compliance and patient scheduling. Known for delivering compassionate care and effective communication, ensuring optimal patient satisfaction and streamlined operations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Assistant
Genesis Lifestyle Medicine
Nashville, TN
12.2025 - 03.2026
- Assisted healthcare providers with patient examinations and procedures.
- Managed patient scheduling and maintained accurate appointment records.
- Conducted routine laboratory tests and processed specimens efficiently.
- Educated patients on medication administration and health maintenance strategies.
- Collaborated with multidisciplinary teams to ensure comprehensive patient care.
- Maintained cleanliness and organization of medical equipment and supplies.
- Supported front office operations, including handling patient inquiries and insurance verification.
- Documented patient histories and vital signs in electronic health record systems accurately.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
Esthetician
City Lash & Beauty
Nashville, TN
06.2019 - 05.2025
- Delivered customized skincare treatments, enhancing client satisfaction and loyalty.
- Educated clients on skincare routines and product usage to improve home care practices.
- Conducted thorough skin analyses, identifying appropriate treatments for diverse skin types.
- Maintained a sterile and organized workspace, adhering to health and safety regulations.
- Sterilized equipment for patient treatments.
- Recommended retail products for at-home use.
- Advised clients on proper home-care regimens.
- Analyzed skin condition and made appropriate product recommendations.
- Fostered friendly, warm, and exceptional customer experience.
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Conducted thorough skin analysis, identifying potential issues and recommending appropriate interventions.
- Improved client satisfaction by providing customized skincare treatments and product recommendations based on individual needs.
- Streamlined appointment scheduling using software systems to accurately book appointments while managing waitlists when necessary.
- Enhanced spa revenue through upselling additional services and retail products during consultations.
Medical Assistant
Meharry Medical College
Nashville, TN
06.2024 - 01.2025
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
Education
Medical Assisting
Fortis Institute
Nashville, TN03-2024
No Degree - Esthetician
Genesis Career College
Nashville, TN03-2020
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
Accomplishments
- Recognized for going above and beyond the call of duty.
- Recognized for outstanding dedication to patient care.
Certification
- CMA - Certified Medical Assistant
Languages
English
Professional Working
Timeline
Medical Assistant
Genesis Lifestyle Medicine
12.2025 - 03.2026
Medical Assistant
Meharry Medical College
06.2024 - 01.2025
Esthetician
City Lash & Beauty
06.2019 - 05.2025
Medical Assisting
Fortis Institute
No Degree - Esthetician
Genesis Career College