Paola Vazquez-Acevedo
Cleveland,OH
Summary
Personable and dedicated Customer Service Representative with extensive experience 4 years in the industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success.
Overview
4
4
years of professional experience
Work History
Dental Assistant
Aurasmile Dental - North Olmsted
North Olmsted , OH
2022.07 - Current
- Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
- Documented patient records with procedures performed and added notes taken to charts.
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Customer Service Representative
Transponder Island
Westlake , OH
2020.06 - 2022.03
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Consulted with customers to resolve service and billing issues.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
High School Diploma -
Lorain High School
Lorain, OH2020-05
Skills
- Scheduling
- Patient Relations
- Inventory Management
- Strong Writing and Verbal Skills
- Insurance Billing
- Call Management
- Microsoft Office Expertise
- Call Center Operations
- Fluently speak Spanish
- Fluently speak American Sign Language (ASL)
- Customer Service
Languages
Spanish
Native/ Bilingual
Timeline
Dental Assistant
Aurasmile Dental - North Olmsted
2022.07 - Current
Customer Service Representative
Transponder Island
2020.06 - 2022.03
High School Diploma -
Lorain High School
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