Paola Zuniga
Houston,TX
Summary
Dynamic and reliable Bartender with a proven track record at Eden Latin Bar & Hookah Lounge, adept in customer service and liquor knowledge. Excelled in reducing wait times and maximizing profits through upselling, while fostering a positive team environment. Skilled in cash handling and inventory management, complemented by an outgoing personality and exceptional memory retention.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
Bartender
Eden Latin Bar & Hookah Lounge
04.2024 - Current
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Enhanced customer experience with engaging conversations and personalized drink recommendations.
Bartender
Cielo Latin Bar
02.2024 - 08.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Bartender/Waitress Trainer
Ojos Locos Sports Cantina
04.2023 - 04.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
CSA
El Rancho Supermercado
02.2021 - 03.2023
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Built strong relationships with customers by consistently delivering outstanding service and follow-up support.
- Increased sales through effective product recommendations and upselling techniques.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Provided exceptional service to customers by actively listening to their needs and offering personalized solutions.
- Balanced multiple priorities during peak times while maintaining composure under pressure situations.
- Handled cash transactions accurately while adhering to company security protocols for loss prevention measures.
Education
High School Diploma -
Benjamin O. Davis High School
Houston, TXLone Star College - University Park
Houston, TX 04.2019 - 05.2021
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Team player attitude
- Outgoing Personality
- Patience and Tolerance
- Cleanliness and hygiene
- Customer service expertise
- Menu Memorization
- Memory retention
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Bartender
Eden Latin Bar & Hookah Lounge
04.2024 - Current
Bartender
Cielo Latin Bar
02.2024 - 08.2024
Bartender/Waitress Trainer
Ojos Locos Sports Cantina
04.2023 - 04.2024
CSA
El Rancho Supermercado
02.2021 - 03.2023
Lone Star College - University Park
04.2019 - 05.2021
High School Diploma -
Benjamin O. Davis High School
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