Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Timeline
Generic

Paola Cabrera

Bronx,NY

Summary

Seeking a position to utilize my excellent customer service, advanced technical and language skills to support the
productivity needs within a department and company.

Passionate person about what I do, dedicated to family, I study Human Service with the purpose of specializing in Social Worker with the objective of helping and guide people to the best path and work.

I like to learn and above all help others go further. I like to see others happy. Progress professionally and personally.

Overview

6
6
years of professional experience

Work History

Problem Solver/Learning Ambassador

SNY2
Bronx, NY
12.2023 - Current
  • Oversee Dispatch Operations and ensure costumer delivery’s of 400+ routes daily
    Staffed 39-45 associates a day for operations to run smoothly and ensure costumer obsession
  • Trained successfully 4-7 PS to run operations in Problem Solver and 10-17 AAS. (L1’s)
  • Worked with 3K packages ensuring costumer satisfaction on delivery
  • Committed to safety of associates and ensuring all wear proper ppe during shift as well as
    safety shoes compliance
  • Manage the routes to making sure that leaves on time
  • Fixing any package issue before leaving
  • Receive and solve packages that drivers return
  • Making sure if associates needs help while they work and teach them how to improve
  • Completed daily Apollo Audits and Standard work checklist daily
  • Differentiated packages status from FC, Damages,Delayed and processed them correctly
    to respective locations
  • Performed Inducting, stowing and picking/staging
  • Performed all types of problem-solving tasks
  • Attended regular training sessions to increase machine operating skills.
  • Promoted team efficiency by consistently picking up excess materials and tools.

Worked with 20k packages ensuring costumer sa

Cardiology Unlimited

Centro Medico Dominicano
08.2022 - 01.2024
  • Cardiology's Doctors and Sleep Center front desk
  • Front desk representative
  • Greet patients
  • Schedule patients appointments
  • Make and received phone calls
  • Create authorizations to the insurance for sleep study procedures
  • Follow up on patients.

Cashier Managment

Fine Fare Fresh Supermarket
09.2018 - 01.2021
  • Cashier's Supervisor
  • Work on week planification
  • Cashier administrative
  • Ensure employees follow the positions
  • Responsible of the lottery machine
  • Create signs and labels for products on sale
  • Being there for store opening or closing.

Education

Human Service -

Bronx Community College
07.2024

Computing's Tech -

Centro Educativo Quisqueya
08.2016

Skills

  • Microsoft office
  • Great working on team, developing positive energy and communication skills
  • Skills in time management
  • Improving work performance
  • Multi-tasking
  • I enjoy helping on everything my co-workers ask me for
  • Translation and Interpretation Services
  • Customer Service
  • Problem-Solving
  • Progress Monitoring
  • Mental Health Support

Personal Information

Date of Birth: 10/09/1998

Languages

  • English
  • Spanish

Timeline

Problem Solver/Learning Ambassador

SNY2
12.2023 - Current

Cardiology Unlimited

Centro Medico Dominicano
08.2022 - 01.2024

Cashier Managment

Fine Fare Fresh Supermarket
09.2018 - 01.2021

Human Service -

Bronx Community College

Computing's Tech -

Centro Educativo Quisqueya
Paola Cabrera